Supervisor Equipo de Ventas - Tarjetas de empresa American Express

Amex; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

American Express is seeking a Team Leader to drive sales and support team members in achieving business objectives. This role involves leading a team, developing strategic plans, and ensuring high levels of employee engagement. The ideal candidate will have a strong sales background and excellent leadership skills, fostering a culture of success within the team.

Servicios

Comprehensive medical, dental, vision, life insurance

Flexible working model

Generous paid parental leave

Career development and training opportunities

Formación

• Demonstrated experience in sales.
• Ability to analyze and interpret performance metrics.
• Leadership and charisma in team environments.

Responsabilidades

• Lead a team of sales professionals focused on engagement and sales culture.
• Develop strategic sales plans to grow cardholder spending.
• Monitor performance metrics and implement training for improvement.

Conocimientos

Sales Experience

Leadership

Strategic Thinking

Data Analysis

Time Management

Relationship Building

Communication

Descripción del empleo

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express is a leading international payments company for businesses of all sizes worldwide. The team is a key part of the business and maintains relationships with small business customers, acquiring business owners with products and services to help them run and expand their businesses, so that they in turn can change the world for the better.

The current team is comprised of great professionals, they drive the sales process from start to finish and are passionate about delivering a world-class level of service.

How will you make an impact in this role?

Provide the right level of leadership support and strategic direction to team members to meet sales goals and business objectives, while enabling the future growth plans of the business units the team works with. As a team leader, you will have a role that supports both your employees and your customers, that is able to handle different realities at the same time, that leads change by example and by counting and walking the team through the process, and that constantly looks for opportunities for improvement. This is just part of what you will do in this position :

• Leading a team of sales professionals with a clear focus on driving high levels of employee engagement and a strong sales culture across the team
• Develop strategic sales plans to drive business and grow American Express cardholder spending volume, identifying business opportunities, driving collaboration, eliminating inefficiencies
• Establish and execute the team's acquisition and growth strategy, ensuring all business enablers are in place to directly support higher levels of productivity and growth, e.g. effective lead generation and opportunity management, B2B focus, market trend awareness, risk processes, overall value proposition
• Monitor individual and team performance against key objective metrics, deliver training, implement necessary actions to improve results and ensure objectives are met or exceeded
• Focus on talent management, managing performance reviews and supporting team members in developing their professional goals.
• Lead end-to-end change management activities to support the achievement of business objectives
• Work effectively in a rapidly evolving environment to collaborate and share best practices with a range of different stakeholders, the local team and the wider EMEA organization

Minimum Qualifications

• Demonstrated experience in sales
• Results oriented with a positive outlook and a clear focus on achieving and exceeding objectives and targets
• Challenging mindset with the ability to think creatively to identify new business opportunities
• Demonstrate strategic thinking, apply innovation and change, ability to introduce and champion new processes, tools and training that drive increased employee satisfaction and strong sales results
• Ability to effectively analyze and interpret performance metrics to identify critical improvement actions. Decision making always based on data and validated information
• Leadership and charisma. Lead by example working in a team environment
• Highly organized and motivated with excellent time management skills
• Positive attitude with a strong work ethic and attention to detail
• Ability to build relationships with internal colleagues and leverage them to achieve desired results
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Spoken and written English

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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