Supervisor 40 hr Armani Exchange C.C Madrid Río

Giorgio Armani; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player in the fashion and luxury sector is seeking a dedicated Supervisor for their Madrid store. This role involves leading a dynamic sales team, ensuring exceptional customer experiences, and maximizing sales performance. You will be a key member of the management team, responsible for driving service excellence and supporting team development through coaching and motivation. Join a company that values timeless style and ethical practices, and be part of a vibrant team that sets the standard for luxury retail. If you are passionate about fashion and possess strong leadership skills, this opportunity is perfect for you.

Formación

• Proven experience in retail and management roles is essential.
• Strong leadership and communication skills are required.

Responsabilidades

• Supervise the sales team to ensure they meet store targets.
• Assist in daily operations and maintain high store standards.
• Support management in coaching sessions for team development.

Conocimientos

Leadership

Customer Service

Communication

Team Building

Proactivity

Educación

Experience in retail and management

Herramientas

Microsoft Office

Descripción del empleo

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail : a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears.

Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

JOB DESCRIPTION

We are hiring a Supervisor (40 hr) in our Armani store in C.C Madrid Río to be responsible for the daily on-site supervision of the sales team ensuring a great customer experience.

PURPOSE

As a member of the management team, you will report to our Store Manager supporting the store maximizing the sales and service performance by leading from the front and being a role model to the team. You will use your knowledge and the product itself to drive the sales team and deliver a world-class service every time.

RESPONSIBILITIES

• Provide support and encouragement to the sales team to ensure they and the store meet daily, weekly, and monthly store targets.
• Maximize sales opportunities and deliver a world-class service every time.
• Carry out any reasonable requests made by the management to ensure the smooth and efficient running of the store.
• Support management in providing coaching sessions for the team to aid their development in luxury service.
• Follow grooming guidelines and wear the correct season uniform at all times.

DAILY OPERATIONS

• Assist management in the seamless operation of the daily running of the store by completing daily planners, setting individual targets, assigning lunch breaks, and ensuring there is optimal floor cover.
• Ensure the team complies with the company's timekeeping and attendance expectations.
• Ensure accurate operations of the tills are carried out and follow company guidelines.
• Support Management in stocktake preparations and have a good understanding of the process from an Operations and Loss Prevention point of view.
• Understand and achieve your sales targets, productivity, ATV, UPT, and mystery shopper results. To be reviewed and assessed by your line manager.

HOUSEKEEPING AND HEALTH & SAFETY

• Maintain the highest standards of housekeeping within the store, externally and internally, and ensure Health and Safety standards.
• Be aware of the store's security procedures and help protect the company's interests by bringing concerns to the attention of management to minimize theft possibilities.

BEHAVIOURS FOR SUCCESS

• Motivated, energised individual with a positive attitude towards the role.
• Strong commitment to customer service and maintaining excellent store standards.
• Ability to work on own initiative and be proactive.
• Maintain a high level of communication always with clients, colleagues, and other members of management.
• Ability to coach and mentor junior members of staff.

PROFILE

• Proven experience in retail and management roles.
• Strong leadership, communication, and collaboration skills.
• Comfortable leading team-building initiatives.
• Knowledge of inventory management.
• Competency in Microsoft Office.
• High level of English.