SUF572 | It support technician with english - permanent contract

Isolutions; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Isolutions is seeking a passionate L2 Technical Support Specialist to connect customer environments to Microsoft Cloud Services. This role involves providing expert support, collaborating with various teams, and contributing to a dynamic digital workplace in Barcelona. Ideal candidates will have a strong technical background in Microsoft products and a commitment to creating positive customer experiences.

Servicios

Permanent contract with 32-40 hours per week flexibility

Competitive salary package with fringe benefits

Flexible work from home options

Monthly home office expense compensation

Yearly training budget and Microsoft Certifications

Free language classes

One additional week of vacation for Corporate Social Responsibility

Annual team event in Switzerland or Spain

Formación

• 2+ years of experience in Level 2 Support in the Microsoft environment.
• Fluent in German and good English skills.
• EU citizenship or Spanish work visa.

Responsabilidades

• Provide 2nd level support as a technical expert in the support & operations team.
• Manage 2nd Level customer issues (Windows 10/11 & Microsoft 365).
• Maintain and monitor the Windows cloud infrastructure for clients.

Conocimientos

Microsoft 365

Windows 10/11

Microsoft Endpoint Manager (Intune)

Communication

Responsibility

Educación

BA/MA in computer science

University degree in business informatics

Microsoft certifications

Descripción del empleo

Do you have a passion for cloud client engineering in the Microsoft environment? Are you curious and do you enjoy inspiring customers with your passion for IT? Then we are looking for you!

In the role of L2 Technical Support Specialist, you will take responsibility for connecting customer environments to Microsoft Cloud Services and design together with the team the workplace of the future.

At isolutions, we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation but also to offer our employees a modern workplace and great company culture. Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Barcelona and Switzerland.

How your day will look like

1. Provide 2nd level support by acting as the technical expert in the support & operations team
2. Manage 2nd Level customer issues and problems (Windows 10/11 & Microsoft 365)
3. Collaborate with our 1st Level Support, DevOps & project squad
4. Work with 3rd party providers for technical issues or problems
5. Maintain and monitor the Windows cloud infrastructure for our clients

Your profile

• ~2+ years of experience in Level 2 Support in the Microsoft environment
• Good working know-how of Microsoft 365, Windows 10/11 & Microsoft Endpoint Manager (Intune)
• A motivated, communicative, and reliable person who likes to take responsibility and feels comfortable in a lively, growing environment
• Fluent level of German and good English skills
• You have a BA/MA in computer science, electronics or similar education (Microsoft certifications)
• A university degree in business informatics, electronics or similar education (Microsoft Certifications)
• EU citizenship or Spanish work visa

If your experience looks a little different from what we’ve identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer

• Permanent contract. Possibility to work from 32 to 40 hours per week
• Competitive salary package, plus interesting fringe benefits
• Work from anywhere in Spain. If you live in Barcelona or nearby, flexibility to work from home according to your needs
• Compensation for monthly home office expenses and work setup extension
• Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc., from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications, and bi-weekly “Tech Lunches”
• Choose your own hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland or Spain
• A dynamic environment and a unique team spirit!

How to find out if this is the next step of your career

• Apply
• Discovery call with HR
• Interview - video call with Team Lead and Team Member
• Final assessment

Our commitment: to give you feedback on each step, both in positive and negative cases.