Studio Coordinator

Olimpia - The Wellness Circuit; Madrid; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

Olimpia, a boutique studio in Madrid, seeks a part-time Studio Manager Coordinator. This role focuses on ensuring exceptional client experiences, managing bookings, and engaging with clients across digital platforms. The ideal candidate is bilingual with a passion for wellness and strong organizational skills.

Servicios

Opportunities for learning and growth in the wellness industry

Collaborative and creative studio environment

Free access to studio activities and perks

Formación

• Bilingual (Spanish/English) or advanced English.
• Proven experience in customer service or coordination.
• Passion for wellness and fitness.

Responsabilidades

• Greet and assist clients, manage bookings and communications.
• Maintain and enhance client satisfaction in CRM system.
• Assist in social media strategy and engage clients online.

Conocimientos

Customer Service

Communication

Interpersonal Skills

Organization

Social Media Engagement

Descripción del empleo

Reports to: Co-Founders and Studio Manager

Format: Part-time from Summer & Sept-Dec 2025

About Us: Olimpia is a boutique studio in Madrid aiming to offer a high-end experience to its community, providing a space to work on their body and mind. Olimpia is located in the heart of Madrid in Alonso Martinez. The studio's value proposition is focused on dynamic reformer pilates and mindful recovery through contrast therapy (cold plunge + sauna), among other services. https://www.olimpiatwc.com/

Position Overview: We are seeking a proactive, organized, and customer-focused Studio Manager Coordinator to join our team. This part-time role is perfect for someone passionate about wellness and fitness, with excellent communication skills and a talent for creating a welcoming environment. The Studio Manager Coordinator will be the first point of contact for our clients, ensuring exceptional service both in person and across our digital channels.

Key Responsibilities:

• Front Desk & Client Experience: Greet and assist clients, ensuring a warm and professional welcome. Manage studio bookings, inquiries, and client communications. Handle client check-ins, tours, and provide studio etiquette. Ensure the studio's tidiness and cleanliness standards.
• Customer Relationship Management (CRM): Maintain accurate and up-to-date client information in the studio’s CRM system. Enhance client satisfaction and build lasting relationships. Address client feedback and resolve issues promptly.
• Social Media & Digital Communication: Assist in the development and execution of the studio’s social media strategy. Engage with clients on social media platforms (Instagram, TikTok, etc.). Manage inquiries and communications via WhatsApp and email.

Required Qualifications and Skills:

• Bilingual (Spanish/English) or advanced level of English.
• Proven experience in customer service and/or coordination.
• Passion for wellness and fitness.
• Excellent communication and interpersonal skills.
• Organized, outgoing, and a team player.

Working Hours:

• Part-time: Monday-Friday mornings and afternoons, and weekends (8:30 AM - 12:30 PM). Flexibility to cover other hours when needed.

What We Offer:

• Opportunities for learning and growth in the wellness industry.
• A collaborative and creative studio environment.
• Free access to studio activities and perks.