Students

Ericsson; Mérida; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

Ericsson is seeking a Support Engineer to provide technical service and support for optimizing customer networks. Candidates should be last-year students in relevant fields, possessing strong problem-solving and communication skills, with a solid understanding of networking concepts.

Formación

• Graduating in June 2024.
• Excellent English communication skills.
• Solid understanding of networking concepts.

Responsabilidades

• Troubleshoot and resolve customer issues.
• Work on 3G/4G/5G technology.
• Perform Root Cause Analysis.

Conocimientos

Networking concepts

Problem solving

Communication skills

Scripting

Linux knowledge

Cloud knowledge

Educación

Last year student in Communications, Electronics, Telecommunications or related fields

Descripción del empleo

About This Opportunity

We are seeking a Support Engineer to provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks, as well as configure and integrate various nodes and solutions in both new and active customer networks.

The Support Engineer interacts with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also collaborate with teams in sales, R&D, third-party suppliers, and local authorities.

Technical development is rapid, and you will be responsible for continuously updating your skills and knowledge.

This role requires broad knowledge of telecom and datacom, including hardware, software, and network expertise. You will work in an international environment, collaborating and communicating with colleagues, customers, and suppliers. The position often involves significant responsibility and requires the ability to work independently.

What You Will Do

1. Work on 3G/4G/5G technology, Packet Core Network
2. Perform trace analysis using Wireshark
3. Problem solving
4. Root Cause Analysis
5. Handle customer issues
6. Negotiate and argue effectively
7. Plan and organize tasks
8. Deliver results and meet customer expectations
9. Present and communicate clearly
10. Collaborate with others
11. Apply expertise and technology

You Will Bring

1. Last year students in Communications, Electronics, Telecommunications, Telematics, or related fields, graduating in June 2024
2. Excellent English communication skills
3. Solid understanding of networking concepts
4. Basic Linux knowledge
5. Programming skills, scripting, Python knowledge is a plus
6. Experience leading university projects is a plus
7. Basic cloud knowledge

Why Join Ericsson?

At Ericsson, you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible. Join a team of diverse innovators committed to crafting what comes next. You will be challenged and supported to grow and innovate.

What Happens Once You Apply?

Click here to learn about our typical hiring process.

We are committed to diversity and inclusion, believing that different perspectives drive innovation. We encourage applicants from all backgrounds to apply and realize their potential with us.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer. Learn more about our policies.