Student Success Manager – Formación Subvencionada

Ironhack; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global tech school is seeking a Student Success Manager to ensure student retention and success in training programs. The ideal candidate will manage relationships with students and the teaching team, conduct follow-ups, and ensure compliance with regulations. Strong interpersonal skills and a Higher Degree are required. This role offers flexibility, remote options, and opportunities for professional development.

Servicios

22 working days of vacation

Flexi Fridays: 6-hour workday

Free enrollment in part-time courses

Mentorship during onboarding

Formación

• Minimum 1 year managing training groups with marginalized populations.
• Experience with subsidized programs valued.

Responsabilidades

• Ensure student retention and resolve academic issues.
• Coordinate with trainers and monitor attendance records.
• Alert Project Manager to any issues affecting course objectives.

Conocimientos

Excellent interpersonal and communication skills

Conflict resolution

Organizational skills

Proficiency in Excel

Educación

Higher Degree

Herramientas

Academic management platforms

Descripción del empleo

Ironhack is a Global Tech School ranked among the top 2 worldwide. Our mission is to help people transform their careers and join a thriving community of tech professionals who love what they do.

We achieve this through intensive courses & bootcamps in Web Development, UX / UI Design, Data Analytics & Cybersecurity, along with Career Services to prepare our students for job searches after completing the program.

About Ironhack

Our mission is to be the most results-oriented institution globally! We are a global talent marketplace for technology, offering tech bootcamps and collaborating with companies to significantly impact our students' lives. We empower students to create new career paths in tech, achieve promotions, or start their own businesses.

Why join Ironhack

Our culture is characterized by collaboration and a positive attitude towards challenges. We work with flat hierarchies and open communication. Join Ironhack for a learning experience akin to a bootcamp, in a high-growth environment where we can together change the future of education.

About the role

The primary mission of the Student Success Manager (SSM) is to ensure student retention, motivation, and success in subsidized training programs, while ensuring compliance with regulations. The SSM acts as a key figure among students, the teaching team, and the organization, anticipating dropouts, reviewing documentation, resolving academic or personal issues, and ensuring quality pedagogical and administrative follow-up for each group.

Main responsibilities

1. Student management, follow-up, and documentation supervision

• Review documentation to ensure regulatory compliance and onboarding students at the start of each course.
• Identify at-risk students based on attendance, participation, and performance indicators, and follow up accordingly.
• Understand the specific regulations of each call for applications to tailor responses to students' needs and requirements.
• Conduct sessions explaining non-professional internships.
• Proactively contact students to resolve issues or barriers to their continuation.
• Implement individualized action plans when necessary.

Relationship with the teaching team

• Coordinate regular meetings with trainers to exchange observations on group and individual student progress.
• Gather feedback from teachers to detect students with difficulties or group dynamics to improve.
• Provide support to trainers in group management and academic follow-up.

Attendance control and compliance

• Monitor daily attendance records and report justified or unjustified absences.
• Ensure attendance data complies with requirements for audits and justification.
• Verify documentation provided by students according to the call for applications.

Communication and reporting

• Alert early on issues or risks that could affect course objectives to the Project Manager.
• Coordinate with other departments involved (Admissions, Internships, etc.).

Profile requirements

Academic background:

• At least a Higher Degree.

Experience:

• Minimum 1 year managing training groups or projects with at-risk or vulnerable groups, unemployed, or marginalized populations.
• Experience with subsidized programs (SEPE, FUNDAE, SOC, etc.) highly valued.

Key skills:

• Excellent interpersonal and communication skills.
• Conflict resolution and student-oriented approach.
• Organizational skills and rigorous administrative follow-up.
• Proficiency in Excel and academic management platforms.

What we offer

• The opportunity to make a difference in students' lives and be part of a team committed to educational excellence.
• Remote policy, residence in Catalonia preferred.
• 22 working days of vacation per year.
• Flexi Fridays: 6-hour workday on Fridays.
• Free enrollment in our part-time courses: learn programming, design, or data analysis.
• A mentor during the first three months of onboarding.