Strategy Consultant

Opinno Limited; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in innovation consulting is seeking a Consultant in Madrid to drive customer experience initiatives. The role involves analyzing project requirements, designing innovative solutions, and collaborating with cross-functional teams to enhance client engagement. Ideal candidates will have a proven track record in innovation consulting and customer experience methodologies.

Servicios

Great work environment

23 days of annual leave

Opportunities for training and development

Social activities

Competitive salary package

Flexible benefits

Formación

• Experience in innovation consulting required.
• Proven track record in customer experience methodologies.
• Strong analytical skills and advanced Excel proficiency.

Responsabilidades

• Analyze project requirements and design solutions.
• Collect data using market intelligence methodologies.
• Implement customer experience strategies and monitor impact.

Conocimientos

Innovation consulting

Customer experience methodologies

Agile methodologies

Strategy development

Analytical skills

Teamworking abilities

Herramientas

CRM tools

Excel

Descripción del empleo

Opinno Job Description

Opinno is more than just a stepping stone in your career—it’s an accelerated pathway designed to cultivate your potential and propel you into leadership roles that matter. Our Opinners are talented and multi-faceted individuals who collaborate to strategize and create industry-defining change by leveraging innovation and excellence. Join us to embark on a transformative journey that shapes not just your career, but the future!

What you’ll do in a nutshell

[Insert specific responsibilities here]

What you’ll bring

• [Insert qualifications and skills here]

The Opinno Experience

• Great work environment: informal, collaborative, and agile
• 23 days of annual leave plus relevant local/national festivities
• Opportunities for training and development
• Social activities such as our Summer Offsite, Year-End Celebration, etc.
• Competitive salary package
• Relaxed dress code
• Flexible benefits such as restaurant and transport cards, childcare vouchers, and training support

We welcome applicants from all paths of life and are committed to an inclusive and accessible hiring process. If you need accommodations during the application or interview process, please let us know.

At Opinno, we believe that true innovation is deeply intertwined with diversity and inclusivity. We are dedicated to building inclusive communities where individual differences are recognized and celebrated. Our global reach enables us to connect with people from every walk of life, ensuring that every perspective contributes to our collective drive for innovation. Embracing diversity helps us advance together, cultivating innovation and fostering an environment where everyone can thrive.

We are looking for a

[Job title placeholder], with a passion for innovation and the entrepreneurial ecosystem, to join us as a Consultant based in Madrid with a flexible and hybrid working model.

Responsibilities

1. Analyze project requirements to understand the scope and implementation plan of consulting projects
2. Design solutions adapted to client and project needs using innovation methodologies and processes (Lean Startup, Design Thinking, and Open Innovation)
3. Collect primary and secondary data using market intelligence methodologies, tools, and information sources
4. Prepare deliverables and analysis reports on the state of the art in our areas of interest
5. Update and communicate the status of the project to ensure good progress and improve quality
6. Conduct customer journey mapping and customer feedback analysis to identify pain points and opportunities for enhancement
7. Implement customer experience (CEX) strategies and monitor their impact
8. Collaborate with cross-functional teams to ensure alignment and integration of CEX initiatives with overall business goals

Qualifications

• Experience in innovation consulting
• Proven track record of applying customer experience (CEX) methodologies, such as customer journey mapping, VoC, and NPS
• Experience working with agile methodologies is an asset
• Experience in strategy development functions
• Knowledge of CEX, customer support methodologies, and customer accompaniment
• Familiarity with CRM tools and software
• Knowledge of qualitative and quantitative research techniques
• Organized and resolute with strong analytical skills
• Advanced Excel skills
• Intellectual curiosity and self-initiative
• Excellent teamworking abilities in dynamic, multidisciplinary environments
• Innovative and collaborative problem-solving approach