Strategy and Operations (CEO Office)

Huspy; Madrid; Híbrido; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

Huspy is seeking a strategic leader to own and scale agent retention and lifecycle initiatives, directly reporting to the CEO. The ideal candidate will have over 5 years of experience in Strategy, Business Operations, or Consulting within high-growth environments. Key responsibilities include designing and optimizing systems for agent engagement and retention, utilizing strong analytical skills with tools like Excel and SQL. Fluency in English is required, and the role emphasizes a data-driven approach to improve agent success and productivity.

Formación

• 5+ years of experience in Strategy, Business Operations, or Consulting roles.
• Strong analytical capabilities, proficient in Excel, SQL, and visualization tools.
• Experience with large datasets for strategic decision-making.

Responsabilidades

• Define and lead the company's agent retention strategy.
• Build and scale data infrastructure for lifecycle performance.
• Identify key drivers of churn through cohort analysis.

Conocimientos

Analytical capabilities

Proficiency in Excel

SQL expertise

Data visualization tools

Cross-functional leadership

Descripción del empleo

We are looking for a strategic and highly analytical leader to own and scale agent retention and lifecycle, reporting directly to the CEO. You will be responsible for designing, building, and optimizing the systems that drive agent engagement, activation, and long‑term success, ensuring top‑performing agents have the right experience, incentives, and support to thrive.

Agent success sits at the heart of our growth. In this role, you will take full ownership of the agent lifecycle, combining strategic thinking with hands‑on execution to implement initiatives, solve complex challenges, and continuously improve retention outcomes. You will build the operating system for agent lifecycle excellence, influence stakeholders across the organization, and translate insights into scalable programs that directly impact company growth and performance.

What You’ll Drive, Build, and Own

• Define and lead the company’s agent retention strategy, with a strong focus on the first 90 days of the agent lifecycle.
• Build and scale the data infrastructure for lifecycle performance, including dashboards and reporting frameworks covering churn, retention, activation, and tenure.
• Identify key drivers of early‑stage churn through deep cohort analysis and develop targeted interventions to improve retention outcomes.
• Design and implement scalable retention levers, including incentive structures, engagement programs, and performance reinforcement mechanisms.
• Lead the development of structured feedback loops, including exit insights and lifecycle diagnostics, to continuously improve the agent journey.
• Partner closely with City Leads, KAMs, and Central Teams to drive operational improvements and ensure strong early ramp performance.
• Translate insights into strategic initiatives that improve activation, engagement, and long‑term agent productivity.
• Test, iterate, and scale retention initiatives, embedding experimentation and continuous improvement into the lifecycle strategy.
• Act as the central owner of churn and retention initiatives, influencing stakeholders and aligning the organization around agent success.

The Perfect Match: What We’re Looking for

• 5+ years of experience in Strategy, Business Operations, or Consulting roles within high‑growth or operationally complex environments.
• Strong analytical capabilities, with proficiency in Excel, SQL, and data visualization tools.
• Experience working with large datasets to drive strategic decision‑making and operational improvements.
• Proven ability to lead cross‑functional initiatives and influence stakeholders at all levels of the organization.
• A structured, problem‑solving mindset with strong execution capability.
• Comfortable navigating performance discussions and operational challenges in high‑accountability environments.
• Fluency in English.