Strategic SCADA/IoT Support & Maintenance Lead

Isotrol; Sevilla; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Remote working availability

Multicultural team environment

Job summary

Isotrol, a global leader in energy sector digitalization, seeks a strategic Service Manager to lead support and maintenance contracts for its worldwide client portfolio. You will ensure maximum SCADA/IoT availability, define governance, and drive customer satisfaction.

Responsibilities include leading high-performance teams, executive client management, and profitability control while promoting automation and predictive monitoring across renewables facilities.

Qualifications

• Degree in Computer Engineering, telecommunications, Industrial Engineering, or Electronics or similar.
• 4–5+ years managing technical services, support, or operations in tech or industrial settings.
• Experience with corporate Service Desk platforms (Jira Service Management, ServiceNow, Redmine).
• Proven track record leading diverse technical teams and steering executive engagement.
• Strong vendor/contract governance and SLA negotiation experience.
• Experience in incident/crisis management within critical infrastructure.

Responsibilities

• Strategic service management and IT/OT governance with strict SLA/KPI adherence.
• Lead high-performance support teams and scale operations across regions.
• Drive executive meetings, account management, and identify growth opportunities.
• Monitor profitability, costs, and contribute to proposal definitions for bids.
• Promote automation of support processes and predictive monitoring.
• Apply ITIL/ISO 20000 frameworks to energy-monitoring platforms.

Skills

Leadership

Stakeholder management

Crisis management

Strategic planning

Customer focus

ITIL knowledge

Negotiation

Team development

Education

Degree in Computer Engineering

Tools

Jira Service Management

ServiceNow

Redmine

Job description

Isotrol, a global leader in energy sector digitalization, seeks a strategic Service Manager to lead support and maintenance contracts for its worldwide client portfolio. You will ensure maximum SCADA/IoT availability, define governance, and drive customer satisfaction.

Responsibilities include leading high-performance teams, executive client management, and profitability control while promoting automation and predictive monitoring across renewables facilities.