Strategic Quality Lead, Life Sciences Localization

Welo Global; España; On-site; EUR 65,000 - 90,000; Full time

Job summary

Welo Life Sciences, a Welo Global brand, seeks a Quality Manager to lead supplier quality and performance within our life sciences localization operations. You will align with Engagement Managers, manage KPIs, and ensure on-time, defect-free deliverables while coordinating with Language Services.

The role requires a proven track record in Localization QA or Quality Management, familiarity with TMS and MTPE workflows, and a Master’s degree or equivalent experience.

Qualifications

• Proven track record in Localization QA or Quality Management within fast-paced, client-centric environments.
• Experience in CRO-Pharma or Medical Devices would be a plus.
• Quality Methodology knowledge; Agile or Lean Six Sigma preferred.
• Technical proficiency with Translation Management Systems (TMS), TM tools, and MTPE workflows.

Responsibilities

• Strategic Alignment: Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
• Client Relationship Management: Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
• Performance Monitoring: Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any underperformance.
• Quality Framework & Asset Management: Design and maintain quality frameworks, ensuring glossaries, style guides, and TMs are updated and optimized.
• Corrective Action & Escalation: Lead RCA and oversee QIP/CAPAs with Language Services.
• SLA Compliance: Ensure internal and client-facing LQA SLAs are met.
• Process Improvement: Support development of new initiatives to drive efficiency.

Skills

Quality management

Localization

Data analytics

Stakeholder communication

Education

Master's degree

Tools

TMS

TM tools

MTPE workflows

Job description

Welo Life Sciences, a Welo Global brand, seeks a Quality Manager to lead supplier quality and performance within our life sciences localization operations. You will align with Engagement Managers, manage KPIs, and ensure on-time, defect-free deliverables while coordinating with Language Services.

The role requires a proven track record in Localization QA or Quality Management, familiarity with TMS and MTPE workflows, and a Master’s degree or equivalent experience.