Strategic Partner Manager

Amazon Inc.; Madrid; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Private Medical Insurance

Dental, Vision & Life Insurance

Pension Plan

Maternity & Parental Leave

Paid Time Off & Holidays

Commuter Benefits

Amazon Employee Discount

Job summary

Twitch, part of Amazon, Madrid-based, seeks a Strategic Partner Manager to support creators across the Partner program. You will recruit, onboard, and manage creators while driving engagement and growth, working closely with Marketing, Product, and Sales teams to strengthen partner success.

You will maintain communications, log partner feedback, and help plan IRL events, ensuring a thriving creator ecosystem across platforms.

Qualifications

• Fluent in English with strong communication skills.
• 3+ years in client/partner management or related fields.
• Proven relationship management and business development experience.
• Analytical thinker capable of data-driven decisions.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Recruit and onboard high-potential creators to Twitch.
• Serve as primary contact for a portfolio of Partners.
• Provide guidance on products, policies, and best practices.
• Document interactions and portfolio data in Salesforce.
• Collaborate with cross-functional teams and plan events.

Skills

Fluent English

Relationship management

Analytical thinking

Excellent communication

Project management

Education

Bachelor's degree or equivalent practical experience

Tools

Salesforce

Job description

Description

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role:

The Strategic Partner Manager (SPM) supports the ongoing success of creators across the Twitch Partner program and plays a vital role in bringing new creators into the ecosystem. This role spans Creator Recruitment, Account Management, and Community Engagement, requiring a balance of analytical thinking and relationship management skills.

The role will work from Madrid, Spain and report into the Director of Global Spanish Partnerships.

You Will:

Creator Recruitment

• Identify, evaluate, and reach out to high-potential creators who are new to Twitch or transitioning to livestreaming
• Guide creators through structured onboarding covering analytics, audience development, channel setup, and monetization fundamentals, support.
• Conduct stream reviews and support test-streaming to ensure smooth creator starts
• Maintain visibility in emerging creator communities across platforms (TikTok, YouTube, Instagram, etc.

Partner Touchpoints & Account Management

• Serve as primary point of contact for a portfolio of Twitch Partners
• Provide timely, high-quality support and guidance on Twitch products, policies, and best practices
• Maintain accurate documentation of creator interactions and portfolio data in Salesforce
• Collect and log partner feedback to inform product development and messaging
• Community Management & Events (15% of time)
• Support planning and execution of IRL events to deepen creator relationships
• Maintain active presence in Partner community spaces (e.g., Discord)
• Represent Twitch at creator community moments as a brand ambassador
• Document creator insights and event outcomes

Administrative & Strategic Tasks

• Generate and maintain reports on creator performance and engagement
• Analyze data to identify trends and opportunities within creator portfolio
• Participate in cross-functional meetings and initiatives
• Support development of scalable solutions for creator needs

Team Collaboration

• Work closely with Marketing, Product, Sales, and other teams
• Participate in regular team meetings and planning sessions
• Share insights and best practices with broader partnerships team
• Contribute to process improvements and team initiatives

Success Metrics

• Creator recruitment and onboarding targets
• Partner retention and satisfaction rates
• Response time and quality of support
• Event participation and outcomes
• Documentation quality and timeliness
• Cross-functional collaboration effectiveness

Perks

• Private Medical Insurance
• Dental, Vision & Life Insurance
• Pension Plan
• Maternity & Parental Leave
• Paid Time Off & Holidays
• Commuter Benefits
• Amazon Employee Discount

About the team

The Global Partnerships team lies at the heart of Twitch. Our team is dedicated to serving streamers in our Twitch Partner Program from around the world. Our partner managers are custodians of meaningful and enduring relationships with our Partners. Our operations managers lead the execution and efficiency of critical processes used to support the Partner experience. Our program managers design and implement initiatives that acknowledge and enable Partner success. Collectively, we shape and evolve the Partner Program with meticulous care. Every decision is guided by the diverse needs of our streamers, who are the essence of Twitch's success.

Basic Qualifications

• Speak, write, and read fluently in English
• Bachelor's degree or equivalent practical experience
• 3+ years of experience in client/partner management, content acquisition, or related fields
• Demonstrated experience in relationship management and business development
• Strong analytical and communication skills

Preferred Qualifications

• Experience in digital media, gaming, or creator economy
• Knowledge of content creation platforms and livestreaming industry
• Experience using CRM systems (e.g., Salesforce)
• Project management experience
• Additional language skills relevant to the region

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.