Strategic IT Business Analyst — Oracle EBS & ITIL

SmartRecruiters, Inc.; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

SGS is seeking a Senior Business Analyst to join our IT Corporate team in Madrid. The SBA will analyze business needs, translate them into detailed requirements, and support prioritization across functions.

The role involves collaborating with outsourcers, managing incidents, and guiding testing activities including UAT. The ideal candidate has 3–5 years’ experience with Oracle EBS R12, strong ITIL knowledge, and proven ability to communicate technical information to non-technical stakeholders.

Formación

• Bachelor’s degree or master’s in IT/CS or related field.
• 3-5 years’ experience with Oracle EBS R12 and related processes.
• Experience with testing activities including UAT is required.
• Strong communication skills and ability to translate technical info for non-technical audiences.
• Solid ITIL process understanding and external supplier management.

Responsabilidades

• Provide 2nd or 3rd level application support with outsourcers.
• Collaborate with Implementation, Solution Architect, Delivery and external support.
• Attend service and project meetings to discuss escalations and improvements.
• Monitor and improve relationships and service quality with external providers.
• Lead and guide testing activities including unit regression and UAT.
• Identify business needs and document requirements for prioritization.
• Deliver functional design documentation or review third-party designs.
• Define and oversee user acceptance test approach and execution.

Conocimientos

Oracle EBS R12

O2C

R2R

P2P

ITIL

Stakeholder communication

Educación

Bachelor's or Master’s in IT/CS

Herramientas

Oracle Fusion Cloud

Descripción del empleo

SGS is seeking a Senior Business Analyst to join our IT Corporate team in Madrid. The SBA will analyze business needs, translate them into detailed requirements, and support prioritization across functions.

The role involves collaborating with outsourcers, managing incidents, and guiding testing activities including UAT. The ideal candidate has 3–5 years’ experience with Oracle EBS R12, strong ITIL knowledge, and proven ability to communicate technical information to non-technical stakeholders.