Strategic Domain Architect – Sales & Customer Services

Liebherr Group; Madrid; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Meal vouchers

Life and accident insurance

Private health insurance option

Hybrid working model

Training and certifications

Job summary

Liebherr Group in Madrid is seeking a Domain Architect Sales & Customer Services to guide IT-enabled business capabilities and drive architecture governance across its MSCs. The role sits in a hybrid Madrid-based IT Shared Service Centre, engaging with international stakeholders to align with enterprise targets.

You will collaborate with EAM and delivery teams, shaping capability maps and roadmaps, and traveling up to 20% as required.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, IT, Engineering, or a related field.
• 5 years of experience in business architecture, enterprise architecture, business consulting, or related roles in complex international environments.
• Strong understanding of business processes within Sales, Customer Services, CRM, Field Services, or related domains.
• Experience translating business needs into architectural recommendations, target capabilities, and transformation roadmaps.
• Willingness to travel internationally (up to 20%).

Responsibilities

• Act as the Domain architect for Sales & Customer Services, supporting the evolution of IT-enabled business capabilities across Liebherr’s MSCs.
• Analyze business needs and initiatives providing architectural guidance and recommendations aligned with enterprise standards and target architecture.
• Collaborate with business stakeholders to understand strategic objectives, pain points, and transformation priorities within the Sales and Customer Services domain.
• Support the evaluation of solution options and business requirements from an architectural and business capability perspective.
• Ensure alignment between business demand, enterprise architecture principles, and existing application and process landscapes.
• Work closely with EAM, Solution Architects, and delivery teams to ensure consistency across initiatives and domains.
• Contribute to the definition and evolution of business capability maps, domain roadmaps, and enterprise architecture documentation, leveraging LeanIX.
• Facilitate workshops and discussions with business and IT stakeholders to support prioritization and alignment of initiatives.
• Promote standardization, simplification, and harmonization across Sales and Customer Services processes and solutions.

Skills

Domain architecture

Stakeholder management

Strategic thinking

Facilitation

Education

Bachelor’s or Master’s degree in Business Administration/IT/Engineering

Tools

LeanIX

Job description

Liebherr Group in Madrid is seeking a Domain Architect Sales & Customer Services to guide IT-enabled business capabilities and drive architecture governance across its MSCs. The role sits in a hybrid Madrid-based IT Shared Service Centre, engaging with international stakeholders to align with enterprise targets.

You will collaborate with EAM and delivery teams, shaping capability maps and roadmaps, and traveling up to 20% as required.