Strategic Account Executive Director

Genesys Telecommunications Laboratories; Madrid; Presencial; EUR 80.000 - 130.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a highly motivated Principal Account Executive to join their dynamic sales team in the rapidly growing CCaaS sector. This role focuses on developing new business opportunities and fostering long-term relationships with key clients. The ideal candidate will leverage their expertise in contact center technology and cloud communications to understand customer needs and offer tailored solutions. Join a collaborative environment where you can make a significant impact and drive revenue growth while enhancing customer experiences.

Servicios

Flexible Working Hours

Health Insurance

Professional Development Opportunities

Remote Work Options

Employee Referral Program

Formación

• 12 years of experience in sales or account executive role.
• Proven experience in selling complex technology solutions.

Responsabilidades

• Identify and close new business opportunities in CCaaS.
• Build and nurture long-term client relationships.

Conocimientos

Sales Experience

Negotiation Skills

Customer Relationship Management

Consultative Selling

Fluency in Spanish

Fluency in English

Deep Understanding of CCaaS

Educación

Bachelor's Degree in Engineering

Master’s Degree or Professional Certification

Herramientas

Salesforce

Descripción del empleo

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks similar to larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

This job description serves as a template for job requisitions; please update it according to the specific position you are hiring for.

We are seeking a highly motivated and results-driven Principal Account Executive Enterprise to join our dynamic sales team within the rapidly growing CCaaS (Contact Center as a Service) industry. In this role, you will focus on developing new business opportunities, driving revenue growth, and fostering long-term relationships with key clients. As a Principal Account Executive Enterprise, you will leverage your expertise in the CCaaS market to understand customer needs, offer tailored solutions, and consistently exceed sales targets.

Key Responsibilities :

1. Lead Sales Initiatives : Identify, pursue, and close new business opportunities in the CCaaS space.
2. Customer Relationship Management : Build and nurture long-term relationships with senior executives, decision-makers, and IT leaders within target accounts to drive account growth and retention.
3. Solution Selling : Use a consultative sales approach to understand customer pain points and needs, presenting tailored CCaaS solutions to improve customer experience, optimize operations, and drive ROI.
4. Market Expertise : Stay up-to-date on industry trends, the competitive landscape, and emerging technologies to position the company's CCaaS offerings as industry-leading solutions.
5. Collaboration : Work closely with marketing, product development, and customer success teams to ensure smooth onboarding and high customer satisfaction, and to develop strategic account plans.
6. Sales Forecasting & Reporting : Provide accurate sales forecasts, maintain CRM data integrity, and report on sales metrics and KPIs.
7. Cross-Selling and Upselling : Identify opportunities to expand accounts by introducing additional services and features, driving incremental revenue.
8. Contract Negotiation : Negotiate and close complex contracts, ensuring mutual value creation for both the company and the client.
9. Customer Advocacy : Act as a trusted advisor and advocate for customers, understanding their business challenges, and aligning solutions to meet their evolving needs.

Minimum Requirements :

1. 12 years of experience in a sales or account executive role, preferably within the software or cloud communications industries.
2. Deep understanding of contact center technology, cloud-based communications, and CCaaS solutions, with proven experience in selling complex technology solutions to enterprise clients.
3. Demonstrated success in achieving and exceeding sales quotas, closing deals with enterprise accounts, and managing multimillion-dollar contracts.
4. Excellent communication, negotiation, and presentation skills, with the ability to influence decision-makers at all levels.
5. Ability to build trusted, long-term client and partner relationships, acting as a strategic advisor to key stakeholders.
6. Familiarity with CRM systems (e.g., Salesforce) and the ability to leverage data for account planning and forecasting.
7. Highly motivated, results-oriented, and able to thrive in a fast-paced, dynamic environment.
8. Bachelor's degree in Engineering, Business, or a related field. A relevant Master’s degree or professional certification is a plus.
9. Fluency in Spanish and English; proficiency in Portuguese and/or Italian is a plus.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys :

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes, enabling empathetic, personalized experiences at scale. As a trusted, cloud-born platform, Genesys Cloud helps organizations accelerate growth by enabling differentiation through the right customer experience at the right time, while driving stronger workforce engagement, efficiency, and operational improvements. Visit www.genesys.com.

Reasonable Accommodations :

If you require a reasonable accommodation to complete any part of the application process or are unable to access or use this online application, you or someone you know may reach out. You can expect a response within 24-48 hours. Please provide your full name, country of residence, the job ID(s) or title(s) of the positions you're applying for, and the specific accommodation(s) or modifications requested.

This communication is intended to assist job seekers requiring reasonable accommodations; messages unrelated to accommodations, such as follow-ups or resume submissions, may not receive a response.

Genesys is an equal opportunity employer committed to workplace equity. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military, or veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application process.

Required Experience : Director

Key Skills : Ab initio, Customer Service, Business Solutions, Cost Estimation, Drafting, ActiveX