Strada Assist Application Support

Strada Energy International; Granada; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in IT services is seeking an entry-level Application Support Specialist in Granada. The role focuses on providing technical support and resolving software issues related to Strada's tools, vital for client operations. Candidates should possess strong analytical skills, excellent communication abilities, and familiarity with systems administration. Opportunities for training and career growth are offered.

Servicios

Competitive total rewards package

Continuing education & training opportunities

Formación

• Entry-level position with skills in technical support and communication.
• Proficiency in Windows and SQL desired.
• Strong analytical and problem-solving abilities are important.

Responsabilidades

• Provide technical support for Strada Assist, Strada Access, and Strada Core.
• Diagnose and resolve software application issues.
• Maintain accurate documentation and adhere to SLAs.

Conocimientos

Technical Support

Problem Analysis

Communication

Analytical Skills

Herramientas

Windows

SQL

Descripción del empleo

Join to apply for the Strada Assist Application Support role at Strada

Join to apply for the Strada Assist Application Support role at Strada

This role will be responsible for processing, analyzing, researching, validating, and supporting tasks related to the Strada Assist ticketing tool for the client’s employees, in accordance with the client’s service level agreements (SLAs). It also includes the support needed for the modules of Strada Access and Strada Core.

Key Responsibilities

• Technical Support: Provide in-house technical support for Strada Assist, Strada Access and Strada Core.
• Analyze, prioritize, and resolve faults to completion.
• Resolve tickets in accordance with SLAs and escalation procedures.
• Issue Resolution: Diagnose and resolve software application issues following established procedures and methodologies.
• Problem Analysis: Understand and analyze problems, proposing resolution paths.
• Documentation: Ensure accurate and up-to-date documentation is maintained.
• Continuous Learning: Stay informed about the latest technology trends beyond internal training.
  

Business-Related Skills

• Infrastructure Administration: Strong skills in integrating networking, systems, and monitoring solutions, along with general IT maintenance skills.
• Technical Support: Proven ability to support software and application technical problems.
• Desired Skills:
• Experience with Windows.
• Experience with SQL.
  

Personal Skills

• Communication: Excellent verbal and written communication skills in English.
• Quality and Deadlines: High accuracy in terms of quality and adherence to deadlines.
• Organization: Ability to organize work and prioritize tasks to meet deadlines with minimal supervision.
• Autonomy: Ability to work independently while maintaining a strong commitment to the team and customer.
• Analytical Skills: Strong analytical, problem-solving, and organizational skills.
• Proactivity: Be proactive, dynamic, and flexible.
  
  

There could also be more responsibilities related to the role.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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