Store Manager - Madrid Serrano

Versace; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading luxury fashion brand seeks a Store Manager to drive business development and team performance. The role involves managing store operations, ensuring exceptional customer service, and fostering a dynamic team environment. Ideal candidates will have retail management experience, preferably in luxury, and possess strong leadership skills. Join us to represent a prestigious brand and inspire excellence in our team.

Formación

• 3-5 years of experience in retail management, luxury experience preferred.
• Full understanding of specialty retail, including business development.

Responsabilidades

• Analyze business and propose action plans to improve results.
• Ensure superior customer service standards through team follow-up.
• Manage stock and operational duties effectively.

Conocimientos

Leadership

Communication

Problem Solving

Customer Service

Educación

Bachelor’s degree in Fashion

Bachelor’s degree in Business

Herramientas

Point of Sale System

Word

Excel

Descripción del empleo

WHY WORK FOR VERSACE

Versace is one of the most recognizable names in the world. The luxury House immediately became a leader in fashion and culture following its founding in 1978.

Versace is led by Emmanuel Gintzburger as CEO and the design team is under the leadership of the Chief Creative Officer, Dario Vitale. Donatella Versace remains the Chief Brand Ambassador for Versace since April 1st, 2025.

WHO YOU ARE

Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. The Store Manager will join our team reporting to the Area Manager supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service.

WHAT YOU WILL DO

Business development

• Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
• Partner with the Area Manager to maximize sales and margin goals
• Responsible for the sales and KPIs performance of the store
• Partner with the Area Manager to prepare periodical reporting on competitors, product, potential opportunities
• Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity
• Develop business strategies, set achievable goals and targets and implement incentives to help boost sales

Team Management

• Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities
• Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
• Set achievable goals and targets, and ensures the staff follows Company guidelines and is held accountable for achieving set goals
• Effectively manage all HR functions to support the team
• Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
• Motivate team to drive results through effective training, accountability and celebrating successes
• Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
• Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them
• Support with informative and inspiring participation the new staff onboarding experience
• Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information

Client Management

• Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience
• Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions
• Encourage team members to focus on what they would like their clients to feel during a Versace experience
• Develop and expand customer base by capitalizing on high-profile clientele and sales
• Maintain an active social relationship with clients and community by understanding the needs and changes of the market

CRM

• Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity.
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients
• Support the organization of in-store & promotional events, liaising with merchandising & PR team

Store Management and Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
• Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses

YOU’LL NEED TO HAVE

• 3-5 years of experience in retail management – luxury experience preferred
• Bachelor’s degree in Fashion or Business preferred
• Full understanding of specialty retail, including business development, visual merchandising and store operations
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Strong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market
• Strong team management skills, with the potential to develop people personally and professionally
• Confidence, organization skills, critical thinking and problem-solving skills
• Exceptional verbal and written communication skills
• Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities
• A positive and constructive approach, sales focused with the ability to take ownership

WE’D LOVE TO SEE

• An entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinker
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• A positive, outgoing, high-energy personality able to thrive within a high paced environment

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V