Store Manager - Madrid El Corte Inglés

buscojobs España; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

Una reconocida empresa de lujo está buscando un Gerente de Tienda en Madrid. Este rol implica liderar el equipo para alcanzar objetivos de ventas y proporcionar una experiencia superior al cliente, mientras se gestiona el talento y las operaciones en la tienda. Se busca a un profesional con experiencia en el sector retail de lujo, fluidez en español e inglés, y un enfoque en el desarrollo de relaciones con los clientes.

Formación

• 5 años de experiencia en gestión de tiendas de retail o lujo.
• Fluidez en español e inglés, un tercer idioma es un plus.
• Experiencia en generación de ventas y gestión de talento.

Responsabilidades

• Profundizar relaciones con clientes y gestionar el rendimiento de ventas.
• Asegurar una experiencia en tienda excepcional y mejorar el índice de satisfacción del cliente.
• Contratar y desarrollar talento para crear un equipo de servicio destacado.

Conocimientos

Generación de ventas

Relaciones con clientes

Capacitación

Trabajo en equipo

Flexibilidad

Educación

Título universitario

Título de gemólogo (preferido)

Herramientas

Microsoft Office

Sistema de Ventas (POS)

Descripción del empleo

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities :

• Sales : Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Drive business through key product pillars.
• Service : Elevate in store experience consistently delivering memorable moments. Lead, model and coach based feedbacks and elevate the Tiffany Experience Index by keeping the survey questions in mind. Act as Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on performance and client feedback to improve customer service.
• Operational Excellence : Ensure exceptional operational support to drive sales and service. Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Partner with Market Operations Manager to reallocate resources to sales and clienteling through supporting key pillars.
• Talent : Elevate and hire talent to ensure a winning team and create a best in class service & selling organization. Partner with the Retail Director to develop and execute a Talent Action Plan for each employee. Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

Qualifications :

Required Qualifications :

• Minimum of 5 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the country where the position is based.
• Fluent in Spanish and English, a third language will be considered as a plus.

Preferred Qualifications :

• A college / university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

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