Store Manager - la Roca Village M / W

THE KOOPLES; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate Store Manager to lead their vibrant team in La Roca Village. This exciting role involves ensuring exceptional customer service while maximizing sales through effective communication and a deep understanding of fashion trends. You will manage daily operations, guide a dedicated sales team, and maintain brand standards in product presentation. The ideal candidate will bring initial management experience in retail, a strong commercial mindset, and a flair for fashion. Join a dynamic environment where your contributions will directly impact the store's success and customer experience.

Formación

• Initial management experience in retail or premium service sector is required.
• Strong commercial temperament and results-oriented culture.

Responsabilidades

• Manage daily operations and ensure customer satisfaction.
• Control performance indicators and manage stock reliability.
• Train new employees and manage sales goals.

Conocimientos

Customer Service Skills

Communication Skills

Sales Maximization

Fashion Knowledge

Interpersonal Skills

Organizational Skills

Educación

Experience in Retail Management

Herramientas

Microsoft Office

Descripción del empleo

We are looking for a passionate Store Manager with experience in retail to join our amazing team in La Roca Village! Please note this is a 12-month fixed-term contract.

The candidate must possess exceptional customer service skills and a strong sense of fashion. Moreover, the candidate must demonstrate the ability to maximize sales through strong communication skills, industry knowledge, and enthusiasm that results in increased sales. The candidate should be able to provide daily operational management and guidance for the store, ensuring that the products are presented in accordance with brand standards.

Additionally, the candidate will need to achieve budgeted sales plans for the store on a weekly, monthly, and yearly basis. Under the direction of the Area Manager, you will contribute to the achievement of sales goals at the point of sale.

Main Tasks:

To allow our customers to live the unique TK Client Experience:

• Greet and assist customers throughout their visit, ensuring personalized service;
• Advise customers by promoting our traditional know-how and the characteristics of our products through a well-controlled sales pitch;

Build customer loyalty and guarantee customer satisfaction.

To ensure the development of the sales of your point of sale:

• Control and optimize performance indicators through sales analysis (Top, Flop, CR, ATV, UPT...);
• Manage stocks, guarantee their reliability, and carry out inventories (revolving and total);
• Ensure reporting to management (daily, weekly, and monthly reports);

Manage the trading budget of the point of sale.

Manage, animate, and focus your sales team:

• Participate in recruitment;
• Ensure the integration and training of new employees;
• Manage sales goals on a daily basis (custom goals, challenges, etc.);

Guarantee the development of the skills of your employees (assessment, coaching).

Ensuring the optimal functioning of the point of sale:

• Create schedules and set up zoning;
• Create visual merchandising according to company guidelines;

Ensure the smooth running of the point of sale.

You should have initial management experience in the retail or premium service sector. You are a field worker, an excellent manager with excellent interpersonal skills, and you are organized. With a strong commercial temperament, you have a results-oriented culture. You are enthusiastic about fashion, possess strong product awareness, and have good knowledge of the industry and its trends. Excellent knowledge of the Microsoft Office package is also required.