Store Manager - Eci Diagonal - Barcelona

TOD'S; Sevilla; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury brand in Sevilla is seeking a Retail Manager to oversee commercial development and branding in the store. The role requires at least 2-3 years of team management experience, focusing on customer satisfaction, sales objectives, and effective team leadership in a luxury retail environment. Fluency in Spanish and English is essential.

Formación

• Minimum 2-3 years in team management.
• Management and luxury sales experience.
• Excellent written and oral communication skills.
• Result and performance-oriented with mastery of KPIs.
• Fluent in Spanish and English.

Responsabilidades

• Develop store sales turnover and implement commercial policies.
• Supervise trade marketing events and analyze customer feedback.
• Lead daily briefings and manage store staff effectively.

Descripción del empleo

Mission

Responsible for the commercial development and branding of Tod’s within the store, as well as customer experience and satisfaction. Main activities include:

1. Develop the store sales turnover:

• Guarantee the implementation of Tod’s commercial policy within the store
• Set sales objectives and analyze results periodically
• Implement the selling ceremony according to Brand guidelines
• Highlight store products following the visual policy, in collaboration with the visual merchandising department
• Implement CRM actions to develop the customer database
• Supervise trade marketing events
• Analyze sales reports and customer feedback
• Propose action plans to exceed objectives and increase turnover
• Ensure proper invoicing and collection procedures
• Manage stock effectively, including restocking, inventory organization, and discrepancy control

Team management:

• Organize store activities through planning and action determination
• Support and communicate effectively with store staff
• Lead daily briefings and meetings, set and monitor individual goals, and identify improvement areas
• Participate in recruiting new employees and ensure their integration through training
• Motivate and promote the sales team, evaluate employees, and follow-up on development actions

Ensure brand image:

• Maintain store display in line with visual identity and commercial policy
• Guarantee customer satisfaction
• Ensure compliance with store rules and procedures

Profile:

• Experience: Minimum 2-3 years in team management
• Specific Competencies: Management, luxury sales, hospitality techniques
• Aptitudes:
• Result and performance-oriented (mastery of KPIs)
• Client-focused
• Organized, responsive, adaptable
• Excellent written and oral communication skills
• Sensibility to luxury and fashion, especially shoes
• Fluent in Spanish and English

Please apply with your CV attached.

TOD’S Group promotes inclusion and equality. All qualified applicants will be considered regardless of gender, age, nationality, culture, religion, or sexual orientation, in line with our Code of Ethics and Diversity, Equity, and Inclusion policies.