Store Manager Barcelona

IKONO; Barcelona; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that is transforming the leisure industry with unique immersive experiences. As a Store Manager, you will lead the operations of an innovative gallery in Barcelona, ensuring exceptional customer interactions and maintaining the highest quality standards. Your role will involve managing a dynamic team, overseeing budgets, and implementing strategies to maximize visitor engagement. This is an exciting opportunity to be part of a rapidly expanding organization that values creativity, collaboration, and personal growth. If you are passionate about delivering outstanding experiences and leading a motivated team, this role is perfect for you.

Servicios

Transportation discounts

Food discounts

Childcare discounts

Development opportunities

Collaborative work environment

Formación

• 4+ years in customer service-focused roles in retail or hospitality.
• Experience in team management and budget ownership.

Responsabilidades

• Deliver outstanding customer experience and maintain gallery standards.
• Manage team hiring, training, and performance reviews.
• Oversee daily operations, reservations, and logistics.

Conocimientos

Customer Service

Team Management

Budget Management

Leadership

Fluent in English

Fluent in Spanish

Problem Solving

Descripción del empleo

Hi there! We’re IKONO, an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe.

IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. It is a place to bring up the imagination and unleash free-form creativity while remaining in the city.

With seven locations in Madrid, Rome, Barcelona, Budapest, Vienna, Copenhagen, and Berlin, we are rapidly expanding, so you’ll find IKONO in the heart of major cities across Europe (and beyond).

YOUR MISSION

As a Store Manager, you will be responsible for implementing IKONO strategy into the daily operations of the IKONO immersive gallery in Barcelona, following the IKONO Brand and Operations guidelines, with a focus on:

• Delivering outstanding customer experience.
• Maintaining IKONO gallery to the highest quality standards.
• Maximizing number of visitors, keeping customer experience.
• Motivating and aligning the team for the objectives above.

What You’ll Do

Customer Experience Excellence (10/10)

• Ensure outstanding Visitors’ interaction, through the implementation of training programs, communication initiatives, and follow up, ensuring that team members consistently deliver an exceptional level of interaction with Visitors.
• Promote a high number of Google reviews, analyze and implement measures to maintain high ratings.

Highest quality standards for your IKONO immersive gallery

• Implement the IKONO maintenance guidelines to guarantee that the museum is impeccably maintained and meets the standards.
• Identify operational deficiencies and implement improvement plans.

Team management, motivation, and alignment

• Hire and train your team. You will have the support of our fantastic openings team!
• Implement company performance reviews, incentives, and training programs, promote professional development and high-performance culture.
• Foster motivation and alignment in the Team, cascade down the organizational culture to your team members.
• Organize staff schedules.

Budget and P&L ownership

• Take ownership of budget and Profit and Loss (P&L).
• Maintain financial responsibility for all gallery expenses.

Daily operations and maintenance

• Manage reservations and logistics of visitors entering the immersive gallery.
• Create and maintain a weekly report of operations and sales in the IKONO location.
• Inventory of products in the shop.
• Ensure policies, standards, and procedures are communicated and implemented.

What Makes You Stand Out

• Proven experience in business (management, human resources).
• 4 years’ experience in a location where excellent customer service is at the core of the business (retail, hospitality, restaurant, entertainment, and/or travel industries).
• Team Management experience.
• Fluent in English and Spanish is a must (min C1). Catalan will be a plus!
• You embody IKONO values:

“Ci penso io” – You take ownership and get things done.
“There is always a way” – You remain positive and creative when facing challenges.
“Create with kindness” – You show empathy and kindness to your colleagues.
“Live your legend” – You strive to reach your full potential at IKONO.

YOU BRING

• Leadership style: Communicates clear objectives, provides development opportunities and recognition to the team.
• Positive can-do attitude, radiates good energy in communication.
• Tenacity & ownership. The owner of the IKONO immersive gallery fights for excellence as if it were his/her home.
• Collaborative and team worker.

WE OFFER

The chance to be part of IKONO’s innovative and rapidly growing project.
Development and growth opportunities - we support your ambition and learning journey!
A collaborative, international work environment with a dynamic team.
A flexible compensation package with perks like transportation, food, and childcare discounts via Cobee.
A central location in Barcelona (Plaza España).

What to expect in the hiring process?

• An initial interview with our Recruitment team.
• A technical interview with our Operations team.
• A business case stage to learn more about you, professionally speaking.

At IKONO, we are committed to fostering a collaborative, inclusive, and dynamic environment where all employees feel valued and respected.
Apply now with your CV in English, and help us create unforgettable experiences!