Store Manager

POP MART; Tarragona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A designer toy company is seeking an experienced Store Manager to open a new store in Madrid. This role involves overseeing daily operations, managing a team, and exceeding sales objectives. Candidates should have significant experience in retail or luxury fashion, strong results orientation, and be fluent in Spanish and English. A strategic and dynamic individual is ideal for this engaging position that offers professional growth and a collaborative environment.

Servicios

Monthly appreciation gifts

Bonus/commission scheme

Regular team events

Formación

• 5-8 years of experience in retail or luxury fashion.
• Excellent command of Spanish and English.
• Strong results orientation and problem-solving skills.

Responsabilidades

• Lead store opening and manage daily operations.
• Ensure effective team training and performance monitoring.
• Plan and implement strategies to exceed sales objectives.

Conocimientos

Team management

Retail operations

Customer service

Sales performance analysis

Problem-solving

Educación

Bachelor’s or master’s degree

Herramientas

Excel

CEGID

Descripción del empleo

About the job

Store Manager

Industry: Designer toys and collectible pieces

Location: Madrid, Spain

Job type: Full time, permanent, on-site

Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including the UK, France, Germany, Spain, Italy, and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit our website and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Gain valuable professional experience covering the entire retail life cycle
• Have the opportunity to work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations, and product training
• Be proactively involved in the company’s growth

Benefits

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• A structured bonus/commission scheme in line with the company’s and the individual’s performance
• Regular team social events

The Role and Candidate

We are looking for a naturally confident Store Manager to lead the opening of our new store in the heart of Madrid. This role is ideal for someone with experience in retail or luxury fashion, who thrives on building high-performing teams and delivering exceptional customer experiences. You will take full ownership of the store launch, from staff recruitment and pre-opening preparation to daily operations and sales performance, shaping the store culture from day one.

Responsibilities

• Support the area manager in daily activities by actively contributing to the design of the store's commercial and HR strategy
• Manage your shop comprehensively
• Plan, implement, and monitor measures necessary to achieve and exceed sales objectives
• Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability
• Manage the warehouse by maintaining correct stock levels in compliance with product replenishment cycles and merchandising strategies
• Possess good product and fashion knowledge
• Know and apply brand and seasonal visual merchandising standards
• Supervise customer reception, ensuring it aligns with POP MART guidelines
• Coordinate commercial and organizational activities for your store (animations, events, new launches, CRM campaigns)
• Train new team members and support their growth and development
• Act as a role model and promote effective communication within the sales team
• Monitor team performance (KPIs and achievement of personal and store objectives) and motivate to achieve results
• Analyze and animate KPIs related to customer behavior (entrances, average receipt, pieces per receipt, etc.)
• Ensure department (budget and target) achievement
• Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication)

Required Qualifications & Experience

• Citizenship or Work Permit required
• At least 5-8 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic multinational retail or luxury fashion contexts
• Knowledge of main trade KPIs, confidence in budget management, analysis, and daily reports
• Agility, dynamism, and problem-solving skills
• Strong results orientation
• High predisposition for team management, guiding teams towards objectives, and creating a positive team spirit
• Bachelor’s or master’s degree preferred
• Excellent command of Spanish and English
• Strong knowledge of Excel

Desirable (Not Essential) Knowledge

• Knowledge of CEGID

Your Application

If the opportunity interests you, please apply with your updated CV via “Apply Now” or email to the provided address.