Store Manager

Michael Kors; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player in luxury fashion is seeking a dynamic Store Manager to lead their vibrant team in Madrid. This role emphasizes exceptional customer service and requires a strategic thinker who can analyze business performance and drive sales. As a Store Manager, you will foster a motivating environment, set achievable goals, and inspire your team to excel. With a focus on team development and a commitment to client relationships, you will play a crucial role in maintaining the brand's prestigious reputation. If you are passionate about fashion and possess strong leadership skills, this opportunity is perfect for you.

Servicios

Employee Discounts

Health Insurance

Career Development Opportunities

Flexible Working Hours

Formación

• 3-5 years of experience in retail management, preferably in luxury.
• Strong team management skills with potential for personal and professional development.

Responsabilidades

• Analyze business performance and propose action plans to meet objectives.
• Ensure superior customer service standards and build relationships with clients.

Conocimientos

Retail Management

Customer Relationship Management

Team Management

Sales Strategy Development

Communication Skills

Problem Solving

Educación

Bachelor's Degree in Fashion

Bachelor's Degree in Business

Herramientas

Point of Sale Systems

Microsoft Word

Microsoft Excel

Descripción del empleo

For a copy of the Versace California Consumer Privacy Policy Act for applicants, employees, and non-employee workers, please click here.

Our stores fully embody the spirit of Versace : Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees.

Founded in 1978, Versace is one of the leading global fashion design houses. Under the Artistic Direction of Donatella Versace since 1997, Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.

WHO YOU ARE

Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. The Store Manager will join our team reporting to the Area Manager supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service.

WHAT YOU WILL DO

Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies

Partner with the Area Manager to maximize sales and margin goals

Responsible for the sales and KPIs performance of the store

Partner with the Area Manager to prepare periodical reporting on competitors, product, potential opportunities

Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity

Develop business strategies, set achievable goals and targets and implement incentives to help boost sales

Team Management

Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities

Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations

Set achievable goals and targets, and ensures the staff follows Company guidelines and is held accountable for achieving set goals

Effectively manage all HR functions to support the team

Attract, develop and lead a high-performance team through effective training, coaching and / or motivational activities

Motivate team to drive results through effective training, accountability and celebrating successes

Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills

Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them

Support with informative and inspiring participation the new staff onboarding experience

Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information

Client Management

Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience

Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions

Encourage team members to focus on what they would like their clients to feel during a Versace experience

Develop and expand customer base by capitalizing on high-profile clientele and sales

Maintain an active social relationship with clients and community by understanding the needs and changes of the market

Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity.

Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Support the organization of in-store & promotional events, liaising with merchandising & PR team

Store Management and Operations

Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)

Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels

Remain in compliance with operational and company policies and procedures

Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses

YOU’LL NEED TO HAVE

3-5 years of experience in retail management – luxury experience preferred

Bachelor’s degree in Fashion or Business preferred

Full understanding of specialty retail, including business development, visual merchandising and store operations

Computer skills to include operation of retail point of sale system, Word, Excel and email

Strong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market

Strong team management skills, with the potential to develop people personally and professionally

Confidence, organization skills, critical thinking and problem-solving skills

Exceptional verbal and written communication skills

Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities

A positive and constructive approach, sales focused with the ability to take ownership

WE’D LOVE TO SEE

An entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinker

Well connected with a strong ability to engage

Elevated customer service skills; a true fashion expert with a passion for sales

A positive, outgoing, high-energy personality able to thrive within a high paced environment

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M / D / F / V