Store Manager

We are POP MART, a market-leading company in character-based entertainment and a global champion of design toy culture. Our mission is to ignite passion and bring joy worldwide.

At POP MART, we are unique, and we always have been. Thanks to the diversity of our customers, talents, and ideas, together we reinvent the present and future of POP. Are you ready to embrace your future with POP MART?

We are looking for a Store Manager for our new store in Barcelona!

WHAT YOUR DAY AT POP MART WILL BE LIKE

You are a Manager with a strong focus on business and Customer Satisfaction. You know how to develop and supervise a team. Your interpersonal skills enable you to resolve internal and external conflicts. You are dynamic, flexible, smart, and a problem solver. Your love for fieldwork, management experience, and ability to analyze and handle difficult situations will be key to your daily goals. You are passionate about retail.

Main responsibilities :

• Support the area manager in daily activities by actively contributing to the design of the store's commercial and HR strategies.
• Manage your shop comprehensively.
• Plan, implement, and monitor measures to achieve and surpass sales objectives.
• Ensure and assist in implementing merchandising standards and optimize sales space to maximize profitability.
• Manage stock levels in the warehouse, maintaining proper replenishment cycles and merchandising strategies.
• Maintain good product and fashion knowledge, and apply brand and seasonal visual merchandising standards.
• Supervise customer reception, ensuring it aligns with POP MART guidelines.
• Coordinate commercial and organizational activities in your store (animations, events, new launches, CRM campaigns).
• Train new team members and support their growth and development.
• Act as a role model and promote effective communication within the sales team.
• Monitor team performance through KPIs and achievement of individual and store objectives, motivating the team to reach results.
• Analyze customer behavior KPIs (entrances, average receipt, items per receipt, etc.).
• Ensure departmental goals (budget and targets) are met.
• Adhere to company procedures (regulations, safety) and commercial policies (pricing, promotions, communication) established by central services.

Background

• Citizenship or Work Permit is required.
• At least 5-10 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic multinational retail environments.
• Knowledge of key retail KPIs, budget management, analysis, and reporting.
• Agility, dynamism, and problem-solving skills.
• Strong results orientation.
• Proven ability to manage and motivate a team towards objectives and foster team spirit.
• Bachelor's or master's degree preferred.
• Excellent command of Spanish and English.

It's all about PEOPLE!

We nurture and develop our talents!

Training will accompany you throughout your journey

You will participate in training events, classroom lessons, and personalized modules to strengthen your technical and managerial skills!

Personalized career paths are available for all employees: you will have the opportunity to set personal career goals and receive support to achieve them.

We aim to provide an exceptional in-store experience! Our keywords are: welcome, knowledge, and conclusion. We want to create unique journeys for our customers, making them feel pampered, listened to, and well-advised, thereby enhancing brand loyalty.