Store Manager

We are POP MART, a market-leading company in character-based entertainment and a global champion of design toy culture. Our mission is to ignite passion and bring joy worldwide.

At POP MART, we are unique, and we always have been. Thanks to the diversity of our customers, talents, and ideas, together we reinvent the present and future of POP. Are you ready to embrace your future with POP MART?

We are looking for you for our new store in Barcelona!

We are looking for a

WHAT YOUR DAY AT POP MART WILL BE LIKE.

You are a Manager, with a strong orientation towards business and Customer Satisfaction. You know how to develop and supervise a team. Your interpersonal skills allow you to resolve internal and external conflicts. You are dynamic, flexible, smart and a problem solver. Your love of field work, your management experience, and your ability to analyze and cope with difficult situations will be key to your daily goals. You are passionate about the retail world.

PLEASE SEND ME YOUR ENGLISH CV!

Main responsibilities :

• Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategy
• 360° management of your shop
• Plan, implement, and monitor measures necessary to achieve and exceed sales objectives.
• Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability.

Manage the warehouse by maintaining correct stock levels in compliance with product replenishment cycles and merchandising strategies.

• Possess good product and fashion knowledge, know and apply brand and seasonal visual merchandising standards.
• Supervise customer reception, ensuring it aligns with POP MART guidelines.
• Coordinate commercial and organizational activities for your store (animations, events, new launches, CRM campaigns).
• Train new joiners and support their growth and development in collaboration.
• Act as a role model and promote effective communication within the sales team.
• Monitor team performance (KPIs and achievement of personal and store objectives) and motivate the team to achieve results.
• Analyze and animate KPIs related to customer behavior (entrances, average receipt, pieces per receipt, etc.).
• Ensure departmental goals (budget and target achievement) are met.
• Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication) established by central services.

Background

• Citizenship or Work Permit is required.
• At least 5-10 years' experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic multinational retail contexts.
• Knowledge of main trade KPIs, confidence in budget management, analysis, and daily reporting.
• Agility, dynamism, and problem-solving skills.
• Strong results orientation.
• High predisposition for managing a team, guiding it towards objectives, and fostering team spirit.
• Bachelor's or master's degree preferred.
• Excellent knowledge of Spanish & English.

It's all about PEOPLE!

We like to cultivate and grow our talents!

The training will accompany you throughout your journey.

You will participate in training events, classroom lessons, and personalized modules to strengthen your technical and managerial skills!

Personalized career paths for all our employees: you will have the opportunity to set personal career goals and receive support to achieve them.

We provide an exceptional in-store experience! Our keywords are: welcome, knowledge, and conclusion. We want to offer unique journeys to our customers, making them feel pampered, listened to, and well-advised, thereby optimizing brand loyalty.