Store Experience Leader

beBeeLeader; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

beBeeLeader is seeking a Brand Delivery Manager in Madrid to lead initiatives that enhance the customer experience and drive store results. This role focuses on developing a customer-centric culture while managing merchandise presentation standards and team performance to maximize sales.

Formación

• Proven ability to improve customer satisfaction and loyalty.
• Excellent visual merchandising skills.
• Ability to manage complex, competing priorities.

Responsabilidades

• Drive customer experiences by fostering a customer-centric culture.
• Ensure visual merchandising standards are maintained.
• Analyze customer experience reports and mobilize the team accordingly.

Conocimientos

Customer satisfaction improvement

Delegation

Visual merchandising

Time management

Coaching and performance management

Strategic and analytical skills

Flexibility

Descripción del empleo

The brand delivery manager provides leadership that drives total store results with specific ownership for the product lifecycle and merchandise presentation.

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth :

• Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Ensures compelling visual merchandising presentation standards are achieved and maintained, including identifying and driving sell down strategies
• Drives brand guide planning and execution process in partnership with category managers
• Ensures tools and reports are leveraged to maintain a full and abundant sales floor with all styles, colors and sizes represented
• Ensures back room is organized to standard and processes are followed to drive efficient product flow
• Ensures strategy is in place to optimize use of all non-sales space including back room, associate areas and off-site storage
• Supports development and implementation of store strategy to reduce shrink
• Maximizes sales potential by spending 50% of scheduled time on the sales floor
• Demonstrates excellent customer sales lead (CSL) behaviors while owning 4-6 segments per week
• Gains business insight and creates SMART action plans that improve execution and results
• Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience
• Analyzes customer experience reports and insights and mobilizes the team accordingly
• Conducts CSL and associate observations and provides feedback and coaching
• Ensures payroll is managed daily by punch guarding and executing flex worksheet
• Supports optimization of the labor schedule by ensuring appropriate associate skills and availability
• Manages and resolves customer relations issues
• Drives customer loyalty through current brand strategies, including credit and customer relationship marketing
• Partners with Sales Leadership Team to identify and resolve all maintenance and housekeeping issues
• Manages all activities related to providing a safe working environment
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service, associate engagement and shrink

Qualifications :

• Demonstrates ability to improve customer satisfaction and drive customer loyalty
• Proven ability to delegate, follow up and communicate with all levels of the organization
• Demonstrates excellent visual merchandising skills
• Demonstrates ability to manage complex and competing priorities with time management and organizational skills
• Demonstrates ability to assess talent, coach, develop and manage performance
• Demonstrates business acumen with strong strategic and analytical skills
• Shows flexibility in scheduling and availability