StC Business Partner Specialists Senior

FedEx; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

FedEx is seeking a Customer Financial Services Specialist Senior in Madrid to manage invoicing and collections for strategic customers. The role involves project management, leading initiatives across Europe, and requires strong finance and customer experience skills. Candidates should be detail-oriented, self-motivated, and fluent in English, with the ability to influence stakeholders and work under tight deadlines.

Formación

• Extensive experience in finance, sales, or customer experience.
• Strong project management skills.
• Ability to work under tight deadlines.

Responsabilidades

• Manage customer-specific invoicing solutions and collections.
• Lead cross-functional teams and projects.
• Advise on invoicing, cash application, and disputes.

Conocimientos

Project Management

Customer Experience

Finance

Sales

Detail-oriented

Self-motivated

Organizational Skills

Stakeholder Influence

Fluency in English

Descripción del empleo

Field: Finance: Ship to Collect Business Partner - Strategic Customer Support

Responsible for completing defined processes and procedures by the deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgment based on rules and procedures to resolve them. For complex issues, escalates to senior team members.

As a Customer Financial Services Specialist Senior, you will be a member of the European Ship-To-Collect Business Partner Team, advising and supporting the European organization and our largest customers on invoicing, cash application, invoice disputes, and collections. Your role includes project managing customer-specific invoicing solutions, managing bad debt risk, and growing revenue. You will support stakeholders and customers with complex setups and requirements.

We are seeking CFS Senior Specialists with extensive experience in finance, sales, or customer experience, and strong project management skills. The successful candidate will understand the company's strategy and business model, translating it into customer solutions, and collaborate across functions and organizational hierarchies to achieve business targets. Additionally, this role involves leading key initiatives across Europe to optimize customer experience and manage bad debt, playing a significant role in our transformation strategy and the integration of FedEx and TNT.

As a senior, you will be expected to lead cross-functional teams and projects. To succeed in this role, you should be:

• Self-motivated
• Able to work under tight deadlines
• Detail-oriented
• Highly organized
• Capable of influencing key stakeholders at all levels
• Fluent in written and verbal English

As a member of a European team, the candidate must be comfortable working with remote team members and management, and be able to independently manage their workload. The ability to travel and participate in European-wide customer visits and in-house meetings is also required.