Station Supervisor

Jd Logistics; Madrid; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

JD Logistics in Madrid seeks a hands-on Station Supervisor to direct daily shift operations at delivery stations, ensuring flawless sortation, driver dispatch, and top-notch on-time delivery performance. This role demands leadership of shift teams and close collaboration with DSPs and independent couriers.

You will focus on OTD targets, zero-defect sortation, and strict safety compliance, while optimizing routes and staff performance in a fast-paced last-mile environment.

Formación

• Experience supervising delivery stations or last-mile hubs.
• Proficient with dispatch systems, WMS/TMS, and barcode scanners.
• Professional English; Mandarin is a plus.

Responsabilidades

• Oversee daily station operations, including sortation and dispatch.
• Coordinate DSPs and couriers to ensure on-time delivery.
• Monitor OTD targets and safety compliance on the floor.
• Lead shift team leaders and frontline staff.

Conocimientos

Delivery supervision

Dispatch coordination

WMS/TMS experience

Route planning

English fluent

Mandarin helpful

Herramientas

Dispatch management software

WMS

TMS

Handheld barcode scanners

Descripción del empleo

About Us

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.Com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Context of the Position

As part of our rapid international expansion across Europe, JD Logistics is establishing direct last-mile delivery capabilities and express station networks. We are seeking a hands-on, high-energy Station Supervisor to direct daily shift operations within our delivery stations, ensuring flawless sortation, driver dispatch, and customer delivery execution.

The Mission & Core Scope

• The Mission: Supervise daily delivery station operations—including early-morning linehaul intake, parcel sortation, route staging, DSP/driver dispatch, and evening debriefs to guarantee maximum on-time delivery (OTD) rates.
• The Scope: You will directly lead shift team leaders, sortation associates, and manage daily operational interactions with third-party delivery service providers (DSPs) and independent couriers.

Crucial Expectations & Performance Targets

• On-Time Delivery (OTD) Performance: Manage daily station dispatch to achieve corporate targets for delivery success rates and customer SLA compliance.
• Sort & Stage Execution: Ensure high-speed, zero-defect parcel sorting and route staging during early-morning cycles, keeping route dispatch delays to zero.
• Courier & DSP Fleet Coordination: Supervise daily driver check-ins, load-outs, route compliance, and end-of-day package reconciliation (undelivered parcel management).
• Safety & Floor Compliance: Enforce strict warehouse floor safety, van yard traffic rules, and labor compliance during all shift operations.

Position Requirements

• Delivery Station / Last-Mile Experience: Proven operational experience in a supervisory role within a parcel delivery station, express courier hub, cross-dock facility, or last-mile distribution node.
• Systems Literacy: Experience using dispatch management applications, WMS/TMS tools, routing software, and handheld barcode scanners.
• Language Proficiency: Professional fluency in English is mandatory; Mandarin proficiency isa strong plus.
• Operational Flexibility: High adaptability to work early morning, late evening, or rotational shift patterns required for fast-paced last-mile delivery cycles.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.

Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies.