Station Supervisor

JD.com; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

JD Logistics in Madrid is seeking a hands-on Station Supervisor to direct daily shift operations within our last-mile delivery network. You will oversee linehaul intake, parcel sortation, route staging, DSP/driver dispatch, and evening debriefs to maximize on-time delivery.

You will lead shift team leaders and sortation staff, coordinate with DSPs and independent couriers, and ensure strict safety, quality, and compliance on the warehouse floor.

Responsabilidades

• Supervise daily delivery station operations including early-morning linehaul intake, parcel sortation, route staging, DSP/driver dispatch, and evening debriefs to guarantee maximum on-time delivery (OTD) rates.
• Directly lead shift team leaders and sortation associates; manage interactions with third-party DSPs and independent couriers.
• Ensure safety and floor compliance, van yard traffic rules, and labor compliance across all shift operations.
• Utilize dispatch management applications, WMS/TMS tools, routing software, and handheld barcode scanners to monitor and optimize performance.

Descripción del empleo

About Us

JINGDONG Logistics (JD Logistics) is the logistics arm of and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.

Context of the Position

As part of our rapid international expansion across Europe, JD Logistics is establishing direct last-mile delivery capabilities and express station networks. We are seeking a hands-on, high-energy Station Supervisor to direct daily shift operations within our delivery stations, ensuring flawless sortation, driver dispatch, and customer delivery execution.

The Mission & Core Scope

• The Mission: Supervise daily delivery station operations—including early-morning linehaul intake, parcel sortation, route staging, DSP/driver dispatch, and evening debriefs—to guarantee maximum on-time delivery (OTD) rates.
• The Scope: You will directly lead shift team leaders, sortation associates, and manage daily operational interactions with third-party delivery service providers (DSPs) and independent couriers.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• On-Time Delivery (OTD) Performance: Manage daily station dispatch to achieve corporate targets for delivery success rates and customer SLA compliance.
• Sort & Stage Execution: Ensure high-speed, zero-defect parcel sorting and route staging during early morning cycles, keeping route dispatch delays to zero.
• Courier & DSP Fleet Coordination: Supervise daily driver check-ins, load-outs, route compliance, and end-of-day package reconciliation (undelivered parcel management).
• Safety & Floor Compliance: Enforce strict warehouse floor safety, van yard traffic rules, and labor compliance during all shift operations.

Position Requirements

• Delivery Station / Last-Mile Experience: Proven operational experience in a supervisory role within a parcel delivery station, express courier hub, cross-dock facility, or last-mile distribution node.
• Systems Literacy: Experience using dispatch management applications, WMS/TMS tools, routing software, and handheld barcode scanners.
• Language Proficiency: Professional fluency in English is mandatory; Mandarin proficiency is a strong plus.
• Operational Flexibility: High adaptability to work early morning, late evening, or rotational shift patterns required for fast-paced last-mile delivery cycles.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.