Station Operations Lead: Fleet & Customer Experience

Europcar; Valencia; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

Europcar Valencia is seeking an experienced Station Manager to oversee daily operations, lead a high-performing team, and ensure a smooth, efficient customer experience at the station. You will manage fleet availability and maintenance, coordinate rentals and returns, monitor sales targets, and control the station's budget to drive profitability while upholding safety and compliance standards.

You'll collaborate with maintenance teams and train staff to deliver excellent service at every

Formación

• Proven leadership and management experience in fast-paced environments.
• Strong customer service skills with focus on delivering results.
• Sales-driven with ability to meet and exceed targets.
• Excellent organizational and multitasking abilities.
• Experience in fleet management and operational efficiency.

Responsabilidades

• Oversee day-to-day operations and ensure processes run smoothly.
• Manage fleet availability, maintenance, and condition.
• Coordinate vehicle rentals, returns, and cleaning schedules.
• Provide high levels of customer service and resolve issues.
• Recruit, train, and supervise station staff; manage shifts and workloads.
• Monitor sales targets and drive profitability; manage budget.
• Oversee fleet operations; ensure vehicles are maintained and clean.
• Ensure compliance with policies, regulations, and safety.

Conocimientos

Leadership

Management

Customer service

Sales-driven

Organization

Multitasking

Fleet management

Compliance & safety

Descripción del empleo

Europcar Valencia is seeking an experienced Station Manager to oversee daily operations, lead a high-performing team, and ensure a smooth, efficient customer experience at the station. You will manage fleet availability and maintenance, coordinate rentals and returns, monitor sales targets, and control the station's budget to drive profitability while upholding safety and compliance standards.

You'll collaborate with maintenance teams and train staff to deliver excellent service at every