Station Manager

JD.com; España; On-site; EUR 45,000 - 65,000; Full time

Job summary

The Station Manager at JD.com, Inc. will oversee the daily operations of a logistics station, ensuring efficient and timely delivery of goods and adherence to JD.com’s high standards of customer service.

You will manage inbound and outbound processing, supervise drivers and staff, and drive performance through coaching and training. This role requires a Bachelor's degree in Logistics or related field, 3-5 years in logistics with 2+ in leadership, strong analytics, and fluency in English;

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Minimum of 3-5 years of experience in logistics operations, with at least 2 years in a supervisory or management role.
• Proven track record of managing a team and achieving operational targets.
• Strong understanding of logistics processes, last-mile delivery, and warehousing operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using logistics management software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Fluency in English; Mandarin Chinese is a plus.

Responsibilities

• Manage and supervise all aspects of daily station operations, including inbound and outbound parcel processing, sorting, loading, and delivery.
• Lead, motivate, and develop a team of delivery drivers and station staff, including conducting performance reviews, training, and scheduling.
• Monitor and analyze KPIs such as delivery rates, on-time performance, and customer satisfaction, implementing corrective actions as needed.
• Ensure compliance with operational policies, safety regulations, and quality standards.
• Optimize station workflow and resource allocation to reduce costs and improve efficiency.
• Handle customer inquiries, complaints, and issues professionally to ensure a positive experience.
• Manage inventory of station supplies and equipment, ensuring availability and maintenance.
• Collaborate with regional management and other departments to achieve network goals.
• Prepare and submit regular operational reports and analyses.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Decision-making

Team management

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration

Tools

Logistics management software

Microsoft Office

Job description

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Job Summary**The Station Manager at JD.com, Inc. will oversee the daily operations of a logistics station, ensuring efficient and timely delivery of goods, effective team management, and adherence to JD.com's high standards of customer service and operational excellence.Job Responsibilities*** Manage and supervise all aspects of daily station operations, including inbound and outbound parcel processing, sorting, loading, and delivery.* Lead, motivate, and develop a team of delivery drivers and station staff, including conducting performance reviews, training, and scheduling.* Monitor and analyze key performance indicators (KPIs) such as delivery rates, on-time performance, and customer satisfaction, implementing corrective actions as needed.* Ensure strict compliance with JD.com's operational policies, safety regulations, and quality standards.* Optimize station workflow and resource allocation to improve efficiency and reduce operational costs.* Handle customer inquiries, complaints, and issues professionally and effectively, ensuring a positive customer experience.* Manage inventory of station supplies and equipment, ensuring availability and proper maintenance.* Collaborate with regional management and other departments to achieve overall logistics network goals.* Prepare and submit regular operational reports and analyses.Job Qualifications*** Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.* Minimum of 3-5 years of experience in logistics operations, with at least 2 years in a supervisory or management role.* Proven track record of managing a team and achieving operational targets.* Strong understanding of logistics processes, last-mile delivery, and warehousing operations.* Excellent leadership, communication, and interpersonal skills.* Proficiency in using logistics management software and Microsoft Office Suite.* Ability to work in a fast-paced environment and adapt to changing demands.* Strong problem-solving and decision-making abilities.* Fluency in English; proficiency in Mandarin Chinese is a plus.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.