Staff Customer Solutions Engineer (Remote, Spain)

Grafana Labs; Málaga; A distancia; EUR 113.000 - 135.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Solutions Engineer, where you'll be at the forefront of customer engagement and technical sales. In this dynamic role, you'll leverage your expertise to drive platform adoption and ensure customer success. Collaborate with sales teams, educate clients on the Grafana stack, and provide innovative solutions to technical challenges. Your contributions will be vital in shaping customer experiences and enhancing product offerings. If you're passionate about technology and eager to make a significant impact, this opportunity is perfect for you.

Formación

• 5+ years of technical sales experience, ideally with Open Source technologies.
• Deeply knowledgeable of the Operational Expertise in the Grafana Platform.

Responsabilidades

• Provide design and implementation guidance for Grafana Cloud.
• Assist customers with technical issues and troubleshooting.
• Deliver product and technical presentations to customers.

Conocimientos

Technical Sales Experience

Open Source Technologies

Customer Adoption Challenges

Root Cause Analysis

Communication Skills

Operational Expertise in Grafana

Descripción del empleo

This is an exciting opportunity to be an early member of our new, elite Customer Solutions Engineering team. This team will be our in-house, customer-facing solution experts. The Customer Solutions Engineer is a deep technical and sales specialist who will own the platform adoption and expansion experience for Grafana's customers. They will be responsible for the rapid and successful application of our technology. The Customer SE team enables Grafana Labs’s worldwide growth by educating existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, design guidance, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Customer SE team is also one of the primary communication routes from our customers through into the Product Management and Engineering teams.

Your Impact :

• Provide general design and implementation guidance and help to implement Grafana Cloud (including applicable data sources, authentication, alerting, dashboards, and more)
• Educate and enable viewers, editors, and architects on how to leverage the Grafana stack
• Perform monthly health checks and identify trends from support tickets. Help escalate accordingly. Assist in RCA.
• Assist with building / modifying critical SLA dashboards within the production environment.
• Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Propose, design, create, and present prototypes, demos, and proofs-of-concept to a wide variety of audiences, from engineers to SREs.
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, credibility and rapport.
• Deliver product and technical presentations to potential and existing customers.
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape.
• Drive product conversations based on needs and problems learned during customer interactions.
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material.

What would make you a good fit for this role?

• 5+ years of technical sales experience, ideally with Open Source technologies, or in the Metrics / Monitoring space.
• Creativity in solving Customer Adoption Challenges.
• Proactively assist customers with technical issues that may arise and assist in troubleshooting and root cause analysis.
• Identify and provide timely workarounds and solutions to meet a customer’s business needs.
• Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM).
• First-class written and oral communication skills to collaborate with our remote-first internal teams and worldwide customers. Ability to skillfully articulate our value proposition and the technical advantages of our products.
• A passion for solving technical challenges and bringing creative solutions to our customers.
• A technical mindset and a desire to grow technically.

In Spain, the OTE compensation range for this role is €113,000-135,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our website.