Sr. Technical Support Engineer - Hci, Barcelona

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Sr. Technical Support Engineer - HCI, Barcelona

Client:

Nutanix

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Reference:

512355139460687462432460

Job Views:

7

Posted:

31.03.2025

Expiry Date:

15.05.2025

Job Description:

Sr. Technical Support Engineer - HCI in Barcelona. Hungry, Honest, Humble with Heart! The Opportunity: This role is hybrid. Exciting times here at Nutanix as we are opening a new support hub in Barcelona! Do you love technology innovation and have a customer-first mindset? Expand your skills and knowledge with our leading-edge Hyper Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions! At Nutanix, we value providing all our customers with an exceptional support experience. Join our multicultural team and be part of a company that wants your career to succeed and thrive!

Technical Support at Nutanix: We drive customer success through passion and teamwork, ensuring quick response times and high customer satisfaction (our 90/100 NPS score). Our diverse team of top-notch engineers works closely with Engineering, Field, and Sales teams. We love continuous learning and aim to become experts in Virtualization, Networking, Storage, Linux, Windows, and Cloud Technologies.

Your Role:

1. Provide technical support for Nutanix's HCI solutions to enterprise customers across EMEA remotely, troubleshoot, diagnose, and debug.
2. Collaborate with development teams to improve products based on customer feedback.
3. Work with technology partners (e.g., VMware, Citrix, Microsoft) to resolve cross-vendor issues.
4. Test new features and develop tools to enhance product serviceability and scale deployment.
5. Deliver excellent support experiences to customers.

What You’ll Bring:

1. 8+ years of experience in troubleshooting and debugging complex issues.
2. Expertise in Virtualization, Networking, Storage, Linux, Windows, and Cloud Technologies.
3. Experience supporting external customers with a customer-first mindset.
4. Fluent in English and proficient in at least one EU language (e.g., Spanish, Italian, German, French).
5. Passion for learning new technologies.

About the Opportunity: Meet Joaquin Martínez, who joined Nutanix in 2013. He has a background with Brocade and Unisys and values the company's innovation and growth. Joaquin is involved in initiatives promoting tech education and sustainability.

How We Work: Our team is expanding to sunny Barcelona! This is a hybrid role, combining work near the beach and from home. We prioritize work-life balance through regular meetings, 1-to-1s, and instant messaging to stay connected.