Sr Sales Team Leader (Temporary Substitution)

Marriott Vacations Worldwide; Estepona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the vacation industry is seeking a motivated sales support professional to engage with sales executives and ensure high-quality presentations. You will conduct individual tours, analyze issues, and provide training to enhance team performance. The ideal candidate is fluent in English and another language, demonstrating strong customer service and coaching abilities.

Formación

• Fluency in English and one additional language required.
• Experience in sales support and training preferred.

Responsabilidades

• Support sales executives and conduct individual tours.
• Analyze sales processes to minimize cancellations.
• Provide ongoing training and feedback to the team.

Conocimientos

Customer Service

Coaching

Analysis

Sales Techniques

Bilingual Communication

Descripción del empleo

Summary

• On-going presence on the sales floor to provide TO’s and Club Rules for all sales presentations.
• Continue taking individual tours in accordance with the compensation plan and Line-In-house Rules.
• Specialize in performance improvement feedback and proposals across all sales channels.
• Adhere to, monitor, and enforce all MVW policies and procedures.
• Deliver superior customer service through professionalism in internal and external customer relationships.

Job Functions

TO’s & Club Rules:

• Provide TO’s at all stages of sales presentations; support sales executives during tours.
• Complete Club Rules documentation for all new sales.
• Become an expert on MVCI products and company policies to provide exceptional TO & Club Rules.
• Engage in self-directed training on products.
• Offer coaching and feedback to sales executives regularly.
• Conduct ride-along feedback sessions on sales performance and report to management.

Individual Tours

• Conduct individual tours as performed by Sales Executives.
• Additional tours may be assigned based on business needs, language, nationality, peak seasons, and by the Sales Manager.

General

• Analyze issues, develop strategies to minimize cancellations, and manage follow-up during cooling-off periods.
• Ensure the sales process is effectively managed, encouraging new purchasers to avoid cancellations during rescission periods.
• Provide comprehensive owner assurance and ensure timely closings, overcoming challenges efficiently.
• Assist in recruitment and conduct job interviews.
• Provide ongoing training and coaching to the team.
• Support the Sales Associate program, including training on rides, round tables, and other sessions as approved.
• Support all sales disciplines throughout the entire sales process, ensuring documentation is complete before leaving.
• Ensure proper check-out procedures at night and proper conduct when leaving the property.
• Maintain professional appearance, including wearing name tags and grooming standards.
• Ensure worksheets and proposals are accurate and complete prior to submission.
• Maintain the cleanliness and organization of the sales center.
• Clearly present first-day benefits and year-end prices on tables before clients leave.
• Monitor the sales floor to assess environment and team needs, waiting for associates to approach for assistance.
• Regularly check voicemail and email.
• Collect referral leads from each contract and contribute to post-sale follow-up to reduce cancellations.
• Train, encourage, and coach the team to improve GSS and AES scores.
• Fluent in English and one additional language is required.

Marriott Vacations Worldwide is an equal opportunity employer committed to diversity and inclusion.