Sr Reliability Customer Success Manager 72812

Grundfos; Madrid; Presencial; EUR 50.000 - 90.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Senior Reliability & Customer Success Manager to lead customer accounts in Spain and Italy. This role involves onboarding clients, driving revenue growth, and transforming relationships into strategic partnerships. The ideal candidate will have a technical background and at least 5 years of experience in customer success or account management. Join a diverse team that values professional growth and offers a supportive work environment, while contributing to significant climate and energy reduction initiatives.

Servicios

Leadership development opportunities

Health insurance

Parental support

Wellbeing programs

Access to Grundfos Academy

Formación

• Minimum 5 years of relevant experience in customer success or account management.
• Proficiency in Spanish and English; Italian is a plus.

Responsabilidades

• Onboarding customers and driving change based on predictive maintenance technology.
• Managing customer lifecycle stages and establishing long-term relationships.

Conocimientos

Lean Manufacturing

Six Sigma

Root Cause Analysis

Conflict Management

Team Management

Supplier Management

Maintenance Management

Programmable Logic Controllers

Educación

Technical education in mechanical, electrical, or process engineering

Herramientas

Gainsight

SAP

CMMS

Descripción del empleo

Job Opportunity at Grundfos: Senior Reliability & Customer Success Manager

Would you like to solve the world's water and climate challenges while building a career in a global organization? Join our Digital Solutions team and support our company's climate targets.

About the Role:

Grundfos is seeking a Senior Reliability & Customer Success Manager to lead and manage key customer accounts in Spain and Italy within our Customer Success function.

Your Responsibilities include:

• Onboarding customers and driving change based on our solutions: Grundfos Machine Health (GMH), a predictive maintenance technology utilizing AI and Industry 4.0.
• Ensuring revenue growth through renewals and expansion projects.
• Transforming customer relationships into strategic partnerships to support energy reduction and carbon footprint reduction.
• Managing customer lifecycle stages post-sale and establishing long-term relationships.
• Deploying solutions and coordinating activities with internal teams and customers.
• Using Gainsight to manage customer success and maximize platform benefits.
• Training and educating customers on solution adoption.
• Monitoring adoption and usage, and collaborating across teams to ensure success.
• Contributing to the development of Global Customer Success capabilities and process improvements.
• Supporting cross-selling aligned with Grundfos strategy.

Qualifications:

• Technical education in mechanical, electrical, process engineering, or equivalent.
• Minimum 5 years of relevant experience, including at least 2 years in customer success, account management, or project management.
• Experience with digital IoT, SaaS, or service businesses.
• Experience with onsite machinery, commissioning, repair, troubleshooting, and vibration analysis is beneficial.
• Strong stakeholder management and project management skills.
• Excellent collaboration skills across all organizational levels.
• Agile mindset with quick learning ability.
• Proficiency in Spanish and English; Italian is a plus.
• Willingness to travel up to 25% domestically and internationally.

What We Offer:

• Opportunities for leadership development and professional growth.
• Inclusive, trusting work environment guided by core values.
• Benefits such as bonuses, health insurance, parental support, and wellbeing programs.
• Access to Grundfos Academy for continuous learning.
• A diverse and inclusive workplace with employee forums.

Interested?

For questions or more information, contact Stefano Zamblera, Head of Customer Success & Digital Support.

If interested, please submit your resume and cover letter in English by clicking 'Apply'.

Follow us on LinkedIn or YouTube to learn more about Grundfos and our team.

We look forward to hearing from you!

Required Experience: Manager

Key Skills: Lean Manufacturing, Six Sigma, Food Industry, Root Cause Analysis, SAP, CMMS, Conflict Management, Maintenance Management, Supplier Management, Team Management, Programmable Logic Controllers