Sr. PS Project Manager

8330 Spain - Genesys Telecommunications Laboratories S.L.; Madrid; Híbrido; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Life Insurance

Ticket Restaurant

Pension Plan

Hybrid Working Model

Competitive Compensation + Bonus

Descripción de la vacante

Genesys is seeking a Senior Project Manager for Iberia based in Madrid. You will manage day-to-day operations of key customer projects, including scope, schedule, budget, and resources, while ensuring profitability and client satisfaction. Travel is occasional within the Iberia region.

The role requires 8+ years in IT project management, strong budgeting skills, and fluency in English and Spanish. Hybrid working model and a competitive compensation package are offered.

Formación

• 8+ years of relevant IT project management experience.
• Budgeting for complex solutions and large engagements.
• Fluency in English and Spanish; Portuguese a plus.

Responsabilidades

• Lead PM of critical, large, complex engagements, ensuring customer satisfaction.
• Manage project delivery: schedule, risk, scope, resources, and documentation.
• Drive opportunities, collaborate with sales, success, and leadership to grow the business.

Conocimientos

IT Project Management

Budgeting

Relationship building

English

Spanish

MS Office

MS Project

Educación

Bachelor's degree in Engineering, Economics, Management, or equivalent

Herramientas

MS Office

MS Project

Descripción del empleo

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Job Description – Professional Services Senior Project Manager Location: Madrid The Professional Services Senior Project Manager for Iberia is a vital member of the local account team. It requires a deep understanding of the client's business, establishing key long-term relationships and building inroads into the account to increase the Genesys footprint within the organization. In this role, you will be managing the day-to-day operations of key customer projects, with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. You will be the primary interface with the customer, managing the project's schedule, scope, budget, people, risks and issues. You will also manage all the projects' financial aspects, including forecasting and revenue recognition, and you will identify and convert new opportunities. This role also includes the implementation of the Professional Services Business Development Strategy, actively identifying new opportunities and building pipeline, maintaining key relationships and negotiating and closing business deals.

Key Responsibilities

• Lead the project management of critical, large, and complex solution engagements, ensuring customer satisfaction.
• Oversee all aspects of project delivery, from scheduling and risk management to scope documentation and resource allocation.
• Champion change management processes to drive successful project outcomes.
• Adhere to established Professional Services operational processes and guidelines for consistent excellence.
• Keep engagements on track, within budget, and aligned with strategic objectives.
• Collaborate closely with Account Executives, Customer Success, and Professional Service leadership to deliver exceptional results.
• Proactively pursue sales leads and foster robust business relationships.
• Actively contribute to the growth of the professional services and subscription businesses, generating a pipeline of service orders to meet financial targets.
• Cultivate quality relationships with clients, partners, and third-party providers.
• Drive incremental service bookings and revenue through compelling presentations and proposals.
• Achieve profitability goals through the delivery of high‑quality solutions and efficient services.

Minimum Requirements

• 8+ years of relevant experience in the IT industry, preferably within Contact Centre, Telecommunications, or CRM.
• Demonstrated IT Project Management expertise, including budgeting for complex solutions.
• Bachelor's degree in Engineering, Economics, Management, or equivalent.
• Proficiency in at least one industry segment (e.g., Telecommunications) and familiarity with computer architecture, project management methodologies, and customer and Professional Services.
• Comprehensive understanding of the Contact Centre Market and AI trends
• Strong initiative, problem‑solving abilities, relationship‑building skills, and team development acumen.
• Proven ability to work autonomously and thrive under pressure, both independently and collaboratively.
• Participation in services’ sales cycles (estimating, presenting, quoting, closing deals)
• Excellent presentation skills, with fluency in English and Spanish (Portuguese proficiency is a plus).
• Proficiency in MS Office, MS Project, or similar tools.
• Willingness to travel occasionally, mostly within the Iberia region (<25%)

Desirable Skills

• Project Management Certification (e.g., Prince2, PMI PMP).
• Experience with Cloud and AI solutions.
• Genesys Cloud Professional Certification.

Benefits

• Private Health Insurance Comprehensive private healthcare coverage.
• Life Insurance Life insurance coverage providing additional financial protection.
• Ticket Restaurant Meal allowance for working days.
• Pension Plan Company pension plan to support long‑term financial planning.
• Hybrid Working Model A flexible approach combining office‑based and remote work.
• Competitive Compensation Package Competitive base salary complemented by a performance‑based bonus and car allowance.

Working at Genesys AI at enterprise scale – Build, support and operate AI‑powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible‑first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Our AI‑powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.