Sr. Manager Service Desk

CrowdStrike; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading cybersecurity firm in Barcelona is seeking a Senior Manager for the Service Desk. This role focuses on transforming global service delivery, enhancing user experience, and overseeing the EMEA team. The ideal candidate has extensive IT experience, leadership skills, and knowledge of the ITIL framework. Join this innovative team and shape the future of IT services with a commitment to excellence.

Servicios

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive wellness programs

Professional development opportunities

Formación

• 12+ years of progressive IT experience with 5+ years in leadership roles.
• Proven track record of building and leading high-performing technical teams.
• Strategic thinking with the ability to translate business needs into technical solutions.

Responsabilidades

• Execute on strategic initiatives to enhance service delivery.
• Lead a team of managers and technical staff.
• Manage vendor relationships and contracts.

Conocimientos

ITIL framework

IT service management

Team leadership

Process improvement

Technical solutions

Educación

Bachelor's degree in Computer Science or IT

Herramientas

ServiceNow

Jira SM

Remedy

Descripción del empleo

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As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role

The CrowdStrike IT Service Desk (ITSD) is seeking a Senior Manager, IT Services (EMEA) to help lead and transform our global service delivery operations. This strategic leadership position will oversee our EMEA team within the ITSD organization, developing and executing long-term strategies while ensuring operational excellence in supporting CrowdStrike's rapid growth. This role is critical in shaping the future of IT service delivery, with a particular focus on user experience, executive support, and globally deployed enterprise solutions. This role is in-office and based out of our Barcelona office.

What You'll Do

• Execute on strategic initiatives to enhance service delivery across global IT operations
• Lead a team of managers and technical staff, providing mentorship and career development
• Identify, implement, and measure process improvement initiatives
• Create and maintain executive-level relationships across the organization
• Oversee service level agreements, KPIs, and performance metrics across IT Service teams
• Design and implement scalable support models to accommodate company growth
• Drive innovation in service delivery through automation and process optimization
• Partner with senior leadership to align IT services with business objectives
• Manage vendor relationships and contracts

What You'll Need

12+ years of progressive IT experience with 5+ years in leadership roles

Proven track record of building and leading high-performing technical teams

Advanced knowledge of ITIL framework and service management best practices

Strong background in leveraging ITSM and reporting platforms (ServiceNow, Jira SM, Remedy, etc.)

Strategic thinking with the ability to translate business needs into technical solutions

Deep understanding of enterprise IT architecture and security frameworks

Bachelor's degree in Computer Science, Information Technology, or related field

Benefits Of Working At CrowdStrike

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social / recreational programs on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Computer and Network Security

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