Sr. Manager, Human Resources (Global Tech)

Foundever; Málaga; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Foundever is seeking a Sr. Manager, Human Resources to partner with global technology and growth leaders, shaping strategy, organizational design, and leadership capability.

This hands-on, COE-driven role leads workforce planning, talent acquisition, learning, rewards, and employee relations across time zones, delivering measurable business impact. You will work with senior executives, translate strategy into execution, and balance commercial goals with employee experience in a fast-evolving

Formación

• 10 years of progressive HR experience, with at least 5 years in a strategic HRBP or HR generalist role
• Experience supporting senior stakeholders in a global, matrixed organization
• Bachelor’s degree in HR/Business/Psychology or related field
• Master’s degree or MBA with an HR/OD focus preferred
• Strong track record in organizational design, transformation, and workforce planning
• Experience operating within a COE / shared services HR model
• Excellent communication skills in English, with the ability to influence and partner with senior stakeholders globally

Responsabilidades

• Strategic partnering with senior leaders (CIO, Chief Digital & AI Officer, Chief Growth Officer) to execute strategies
• Support transformation initiatives globally
• Provide insight-driven guidance on organizational effectiveness, capability building, and future workforce needs
• Act as a trusted advisor on people topics balancing commercial outcomes with employee impact
• Organizational design initiatives including structures, roles, spans & layers
• Build forward-looking workforce scenarios aligning headcount and cost with business priorities
• Identify capability and alignment gaps across workforce planning, org design and talent strategy
• Lead onboarding and assimilation for all new hires within assigned functions
• Execute talent management processes across functions including performance management and succession planning
• Identify and develop critical talent pipelines, focusing on leadership in digital, AI, and commercial domains
• Partner with COEs to deploy leadership development and learning initiatives
• Coach senior leaders to enhance leadership effectiveness and team performance
• Drive participation in listening/voice-of-employee tools and translate insights into action plans
• Embed Foundever’s culture through leadership behaviors and team practices
• Support leaders in navigating ambiguity and leading through change in a global environment
• Support the execution of compensation and performance cycles with fair, data-driven outcomes
• Advise leaders on pay, performance, and retention using market and internal insights
• Partner with Employee Relations, Legal, and regional HR teams on employee relations and compliance
• Manage compliant lifecycle events and offboarding
• Leverage HR data and dashboards to inform decision-making and influence leaders
• Monitor key metrics and drive continuous improvement
• Work as part of a global HRBP team delivering through Centers of Excellence and Shared Service Centers
• Integrate global frameworks into business impact

Conocimientos

Strategic partner

Stakeholder management

Change management

Communication

Data-driven decision making

People leadership

Global collaboration

Educación

Bachelor's degree in HR/Business/Psychology

MBA or Master’s in HR/OD (preferred)

Descripción del empleo

Sr. Manager, Human Resources (Global Tech)

We are looking for a commercially minded Senior Manager, Human Resources to join Foundever’s global HR team, supporting seniorleadership across Technology, Digital & AI, and Growth functions.

Reporting to the HR Director, this role will operate as a strategic partner to global executives, while also
playing a hands-on role in delivering core HR initiatives. You will work within a COE-led HR operating model,
leveraging specialist teams (Talent Acquisition, Learning & Development, Total Rewards, Employee Relations, etc.)
and shared services to drive impact.

This is a high-impact individual contributor role focused on organizational transformation, leadership capability, and
strategic workforce planning in a fast-evolving, tech-enabled, global environment. This is a global role requiring
effective collaboration across multiple time zones, with flexibility to support stakeholders in different regions.

Job Responsibilities

Strategic Business Partnering & Transformation

• Partner closely with senior leaders (CIO, Chief Digital & AI Officer, Chief Growth Officer leadership teams)
  to execute functional strategies through a people lens
• Support transformation initiatives globally
• Provide insight-driven guidance on organizational effectiveness, capability building, and future workforce
  needs
• Act as a trusted advisor on people topics, balancing commercial outcomes with employee impact.

Organizational Design & Workforce Planning

• Implement organizational design initiatives, including structures, roles, spans & layers, and accountability
  models
• Build forward-looking workforce scenarios, aligning headcount, capabilities, and cost with business
  priorities and financial plans
• Identify capability and alignment gaps across workforce planning, organizational design and talent
  strategy

Talent Acquisition & Onboarding

• Partner with Talent Acquisition COE to ensure high-quality hiring outcomes for senior and critical roles
• Play an active role in defining role requirements, assessing key talent, and ensuring alignment on hiring
  decisions
• Lead onboarding and assimilation for all new hires within assigned functions

Learning & Development

• Execute talent management processes across assigned functions, including performance management,
  talent reviews, and succession planning
• Identify and develop critical talent pipelines, with a focus on leadership and future-ready capabilities
  (especially in digital, AI, and commercial domains)
• Partner with COEs to deploy and embed leadership development and learning initiatives, ensuring strong
  adoption and measurable impact
• Coach and support senior leaders to enhance leadership effectiveness and team performance

Culture & Talent Engagement

• Drive participation across all listening / voice-of-the-employee tools (pulse, annual survey, etc.)
• Translate engagement insights into targeted action plans that improve retention, performance, and
  employee experience
• Embed Foundever’s culture through leadership behaviors and team practices
• Support leaders in navigating ambiguity and leading through change in a global environment

Total Rewards & Employee Relations

• Support the execution of compensation and performance cycles, ensuring fair, data-driven, and consistent
  outcomes
• Advise leaders on pay, performance, and retention decisions using market and internal insights
• Partner with Employee Relations, Legal, and regional HR teams on employee relations matters,
  restructuring, and compliance
• Manage compliant lifecycle events and offboarding

Data-Driven Decision Making

• Leverage HR data, dashboards, and people insights to inform decision-making and influence business
  leaders
• Monitor key metrics (e.g., engagement, attrition, hiring effectiveness, talent pipeline health) and drive
  continuous improvement

Operating Model

• Work as part of a global HRBP team, aligned to corporate and functional leadership
• Deliver through strong collaboration with Centers of Excellence (COEs), Regional / Local HR Teams, and
  Shared Service Centers (SSC)
• Act as an integrator, ensuring global frameworks are effectively translated into business impact

Skills and Qualifications

10 years of progressive HR experience, with at least 5 years in a strategic HRBP or HR generalist role
supporting senior-level stakeholders, in a global, matrixed organization

Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field

Master's degree or MBA with an HR/OD focus preferred

Strong track record supporting technology, digital, or commercial functions

Demonstrated experience in organizational design, transformation, and workforce planning

Experience operating within a COE / shared services HR model

Exposure to fast-paced, high-growth, or transformation environments (BPO, tech, or services sectors
preferred)

Excellent communication skills in English, with the ability to influence and partner with senior
stakeholders globally

Proven ability to work and adapt effectively across multiple time zones and cultures in a global
organization

The ability to translate strategy into execution

Credible and confident senior stakeholder management and influencing skills

Strong command of performance, talent review, succession, and leadership development processes

Strong analytical and data-driven decision-making capability

Ability to balance hands-on delivery with strategic partnering

High levels of commercial acumen and business insight

Resilient, adaptable, and comfortable operating in ambiguity and change

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.