Squad Manager

Dynatrace; Barcelona; Presencial; USD 80.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic squad manager to lead a talented team. In this pivotal role, you will mentor junior members, manage multiple accounts, and drive growth while fostering collaboration across teams. Your leadership will be crucial in optimizing performance and ensuring client satisfaction. This opportunity offers a chance to shape the future of your squad while contributing to the success of a leading software intelligence provider. If you're passionate about team dynamics and client relationships, this role is perfect for you.

Formación

• 2+ years of experience leading teams and driving collaboration.
• Strong organizational, problem-solving, and analytical skills.

Responsabilidades

• Manage and mentor a squad of 8-10 members across 20-30 accounts.
• Conduct monthly 1:1 meetings and maintain understanding of team skills.
• Report on key metrics including value, growth, and customer maturity.

Conocimientos

Leadership

Problem-solving

Analytical skills

Communication skills

Organizational skills

Educación

Bachelor’s Degree in marketing, statistics, mathematics, economics or other quantitative disciplines

Descripción del empleo

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Job Description

As a squad manager, your core responsibilities include a deep level understanding of personnel (across multiple roles and varying levels of skills) and the management of the members of your team. You will also have direct ownership of the accounts under your team, specifically around growth and value provided to the client. Each squad will consist of 8-10 direct reports, managing 20-30 accounts for an annual revenue of 8-10 million USD. Responsibilities include:

• Acting as a mentor and growing the more junior members on your squad
• Conducting 1:1 meetings each month for all members of your team
• Maintaining a comprehensive understanding of your squad members skills so you can effectively assign appropriate projects and accounts
• Conducting reviews of all squad members 1-2 times per year
• Understanding the status and health of accounts on your team, with a focus on the top 15 (largest ACV) and those that renew within the fiscal year
• Holding weekly account reviews for your team pairs and providing updates and escalations of account issues
• Attending meetings with internal teams to track and drive client maturity and strengthen relationships
• Assisting in onboarding new hires to your team and with the shadowing program
• Supporting new hire “Analyst” training, mock deliverables and customer facing deliverables (~6 hours per month)
• Attending and providing direction on initial customer calls to help with difficult questions and engagement focus to ensure a good start
• In partnership with your manager, helping with capacity planning for your squad
• Working collaboratively with internal teams to communicate potential improvement to internal tooling, processes, and training
• Assigning the appropriate resources on your team to assist with POC’s
• Reporting on key metrics including value, growth/consumption, customer maturity, etc.

Qualifications

Minimum Requirements:

• Bachelor’s Degree in marketing, statistics, mathematics, economics or other quantitative disciplines is required.
• Minimum of 2 years of direct experience leading teams and driving cross functional collaboration

Preferred Requirements:

• Must possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail
• Has strong conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
• Proven ability to work under pressure; ability to handle multiple conflicting priorities
• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, is invested in the success of the team and effectively influences and persuades
• Strong verbal and written communication skills

Expectation: all Insights team members are expected to travel at least 1/2 time per year for annual team meetings.