Specialist Junior Platform Operations

Vodafone Group Plc; España; Híbrido; EUR 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal voucher (Ticket Restaurant)?

Hybrid work model

Private Health Insurance

Life Insurance

25 vacation days

Remote work up to 20 days per year

Descripción de la vacante

Vodafone Group Plc is seeking a Platform Specialist to oversee the Highspot platform, ensuring secure access, effective content governance, and an optimal user experience for sales enablement teams.

You will partner with Content Owners, Sales Enablement and Marketing to maintain platform integrity, monitor usage, and drive continuous improvement across markets. This hybrid role offers a flexible schedule and remote work options.

Formación

• Strong stakeholder management and communication skills.
• Analytical mindset with data-driven approach to improve adoption and performance.
• Proactive problem-solving and troubleshooting abilities.
• Customer service orientation with a focus on user experience.
• Experience with enterprise platforms like CRM, LMS or CMS is a plus.

Responsabilidades

• Administer and maintain the sales enablement platform, including user provisioning and permissions while ensuring data security and compliance.
• Troubleshoot access and permission issues.
• Manage licence utilisation and tracking.
• Maintain content governance, metadata, taxonomy and tagging structures.
• Archive outdated content and support content lifecycle management.
• Use reporting and analytics to monitor content health and discoverability.
• Act as the primary point of contact for platform inquiries and collaborate with multiple teams.

Conocimientos

Stakeholder management

Written communication

Analytical mindset

Troubleshooting

Problem-solving

Customer service

Herramientas

CRM

LMS

CMS

Sales Enablement tools

Descripción del empleo

About this RoleThe Platform Specialist is responsible for the day-to-day management, governance, optimisation, and support of the Highspot platform. The role ensures users can access the right content, training, and guidance at the right time while maintaining platform integrity, content governance and compliance.Working closely with Content Owners, Sales Enablement, Product Marketing, Learning functions, markets, and business stakeholders, the Platform Specialist acts as the operational owner of the platform, driving an excellent user experience and ensuring the platform remains the trusted source of truth for sales enablement.What you’ll doKey accountabilities and decision ownership User ManagementAdminister and maintain the sales enablement platform, including a user provisioning, de-provisioning, access requests, and permissions, while ensuring data security and compliance requirements are fulfilled.Troubleshoot access and permission issues.Support licence management and utilisation tracking.Content GovernanceMaintain content standards, metadata, taxonomy, and tagging structures.Archive outdated content and support content lifecycle management.Ensure alignment with governance policies and naming conventions.Utilise reporting and data analytics to monitor and improve content health and discoverability.Stakeholder ManagementAct as the primary point of contact for platform-related enquiries.Collaborate with Sales Enablement, Product Marketing, learning functions and local and market stakeholders.Who you areCore competencies, knowledge and experienceStrong stakeholder management, relationship-building, and written communication skills, with the ability to influence and engage stakeholders at all levels.Highly self-motivated with the ability to self-manage, work independently, and proactively solve problems in a fast-paced environment.Commitment to delivering world-class customer service, with a customer-first mindset and a focus on resolving issues efficiently and effectively.Strong analytical and data-driven mindset, with experience producing platform reports, interpreting insights, and making recommendations to improve adoption and performanceExceptional attention to detail, with a commitment to data accuracy, governance, and continuous improvement.Strong troubleshooting and critical-thinking skills, with the ability to identify root causes, develop practical solutions, and drive issues through to resolution.Desirable: Experience using enterprise platforms such as CRM, Learning Management Systems (LMS), Content Management Systems (CMS), Sales Enablement, or collaboration tools.Must have technical / professional qualifications:Strong stakeholder management and written communication skills, with the ability to build positive working relationships across multiple teamsHighly organised and self-motivated, with the ability to self-manage workload, prioritise tasks, and work independently with minimal supervision.Demonstrated problem-solving skills, with the ability to investigate issues, identify root causes, and recommend practical solutionsCommitment to delivering world-class customer service, ensuring a positive and professional user experienceWhat's in it for youHybrid work modelBonus on top of the gross salary.Meal voucher (Ticket Restaurant), additional to gross salary.Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.Intensive Summer Schedule during July and August.Up to 20 days per year of 100% remote work from other locations.Private Health and Life Insurance for employees.25 vacation days, plus December 24th and 31st off.Optional Pension Plan.Access to an online learning platform for continuous training.#LI-HybridREF: 287681Please, apply with an English version of your CV.Not a perfect fit?Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.VOIS Equal Opportunity Employer CommitmentVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.AlertApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.#JDEnhancedByTARAFollow us on social media