Specialist IoT Billing Ops.

Vodafone; Madrid; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Bonus on top of gross salary

Meal vouchers

Flexible working hours

Intensive Summer Schedule

100% remote work for up to 20 days

Private Health and Life Insurance

25 vacation days plus additional days off

Access to online learning platform

Job summary

Vodafone is seeking an IoT Billing Operations Specialist to lead projects that improve billing operations and ensure compliance with service level agreements. The role involves working with both internal teams and external partners to enhance customer experience and operational efficiency.

The ideal candidate will have over 3 years of experience in billing within an international telecommunications setting and possess strong management and collaborative skills. This position is based in Madrid and includes various employee benefits.

Qualifications

• 3+ years of experience managing billing operations in an international telco environment.
• Ability to identify and resolve billing performance issues collaboratively.
• Strong stakeholder management and influence across the organization.

Responsibilities

• Manage billing operations SLA compliance and monitor operational KPIs.
• Lead projects to enhance billing operations, ensuring timely invoicing.
• Identify and address billing gaps and collaborate with teams for solutions.
• Input billing requirements into product management and governance discussions.
• Collaborate with product and tech teams to establish billing processes.

Skills

Billing operations management

Stakeholder management

Problem-solving

Collaboration

Adaptability

Job description

What you’ll do

The Internet of Things (IoT) is transforming the world around us by connecting machines, devices and objects to the internet and turning them into ‘intelligent’ assets that communicate. This opens up an exciting new range of possibilities for businesses - how they operate, how they grow and how they keep customers happy. Vodafone is the world’s leading provider of IoT managed connectivity and the IoT team is one of the fastest growing area within Vodafone Business.

As the IoT Billing Operations Specialist you will support the IoT Billing Operations Lead and take accountability for managing key projects to improve our IoT billing operations. You will work with the operational teams, both internal and third party supplier, that manage the customer configuration and bill run to ensure that we continually improve customer experience, efficiency and governance processes. You will also focus on the future, engaging with our product management community to ensure that operational requirements and priorities are understood and the roadmap supports the evolving business need.

• Responsible to ensure billing operations SLA compliance including close monitoring & review of operational KPIs
• Accountable for managing key projects to improve our IoT billing operations ensuring on-time and accurate invoicing, minimising billing bad debt and revenue leakage.
• Responsible for proactively identifying billing gaps, risks and issues. Manages cross functional teams to implement corrective actions and continuously improve the billing operational performance.
• Responsible for feeding billing requirements and priorities into the product management team and representing billing operations in Steerco & governance forums.
• Responsible for working with product and technology teams to agree billing processes for new products and services

Who you are

• Experience (3+ years) managing billing operations ideally within international telco environment.
• Ability to identify issues that are impacting our billing operational performance and work collaboratively with stakeholders to define and implement solutions.
• Strong stakeholder management working in a collaborative manner to achieve the right outcomes for the business. Ability to challenge thinking and influence across the organisation.
• Ability to deal with ambiguity and shifting priorities

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• On site work. Office: Madrid
• Bonus on top of the gross salary.
• Meal voucher (Ticket Restaurant), additional to gross salary.
• Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.
• Intensive Summer Schedule during July and August.
• Up to 20 days per year of 100% remote work from other locations.
• Private Health and Life Insurance for employees.
• 25 vacation days, plus December 24th and 31st off.
• Access to an online learning platform for continuous training.

Please submit your CV in English.