Special Operations Manager - Spain (F / M / D) Madrid

Hive Logistics; Madrid; Presencial; EUR 35.000 - 70.000; Jornada completa

Descripción de la vacante

Join a fast-growing startup as a Special Operations Manager, where you'll drive operational excellence and manage strategic partnerships. In this dynamic role, you'll liaise between headquarters and local operations, ensuring smooth workflows and continuous improvements. You'll train teams on fulfillment processes and represent the company to merchants, all while working with a driven team of exceptional professionals. This is an exciting opportunity to grow within a company that values collaboration, empowerment, and constructive feedback in a vibrant work environment.

Servicios

Virtual employee stock options

30 vacation days annually

Sabbatical after three years

Monthly wellness and productivity budget

Free drinks and snacks

Choice of hardware

Formación

• Excellent relationship builder with internal and external stakeholders.
• Experience in e-commerce fulfillment processes, preferably from a large marketplace.

Responsabilidades

• Act as a liaison between HQ and local operations.
• Train the team on fulfillment processes and new product features.
• Support the partner fulfillment team in daily operations.

Conocimientos

Relationship Building

Process Improvement

Communication Skills

E-commerce Fulfillment

Problem Solving

Fluent in English

Fluent in Spanish

Educación

Experience in E-commerce

Descripción del empleo

Special Operations Manager - Spain (f / m / d)

Madrid

The position

If you are excited about scaling a fast-growing startup, driving operational excellence, and managing strategic partnerships, this might be the right role for you!

We are looking for an experienced operations professional to strengthen our partner fulfillment operations in Madrid.

• You will act as a liaison between Hive's HQ in Berlin and the local operations at our partner's fulfillment center in Madrid (Spain).
• You are key to scaling Hive partner operations while ensuring seamless operations and continuously improving workflows and identifying opportunities for optimization.
• You will train the team on our Hive fulfillment processes and new product features when they get rolled out.
• You will represent Hive towards our merchants and, together with onboarding management, launch new merchants.
• You will support the partner fulfillment team in our Spanish FC on a daily basis to solve problems and perform special fulfillment tasks.

Your profile

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• You are an excellent relationship builder, both with internal but also with external stakeholders.
• You are an all-rounder who feels comfortable juggling different priorities and deadlines.
• You go the extra mile to propose process & product improvements to make our partner operations as smooth as possible.
• You are able to perform tasks independently.
• You are a great communicator and fluent in English and Spanish.
• You have a great feeling for SLAs and understand number-driven operations.
• You have experience in e-commerce fulfillment processes (B2C and B2B), preferably from a large marketplace operator.
• You are eligible to work in Spain.

Our offering

You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan, DHL before. We believe in a culture of trust, collaboration, empowerment, and constructive feedback in a positive and inspiring work atmosphere.

• Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us.
• We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference.
• Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget.
• We provide the operating system, apple hardware, and additional tech equipment you need to do your best work—screens, gadgets, and more.
• Enjoy free drinks and snacks in our offices in Berlin, Paris, Milan, Madrid, and London and join regular team events such as offsites.

About us

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platforms, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam, and backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.