Special Operations Manager - Spain (f / m / d)

Hive; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a dynamic startup as a Special Operations Manager, where you'll drive operational excellence and manage strategic partnerships. This role offers the chance to shape the company's future while working closely with a talented team. You'll be pivotal in enhancing partner operations, ensuring smooth workflows, and training teams on innovative processes. With a culture of trust and collaboration, this position allows you to make a significant impact in a fast-paced environment. If you're ready to grow with a young company that values empowerment and feedback, this opportunity is for you!

Servicios

30 vacation days annually

Sabbatical after three years

Monthly wellness and productivity budget

Virtual employee stock options

Apple hardware and tech equipment

Free drinks and snacks

Regular team events

Formación

• Strong relationship-building skills with stakeholders.
• Experience in e-commerce fulfillment processes preferred.

Responsabilidades

• Act as a liaison between HQ and local operations.
• Train the team on fulfillment processes and product features.
• Support the partner fulfillment team daily.

Conocimientos

Relationship Building

Communication

Process Improvement

E-commerce Fulfillment

Problem Solving

Time Management

Educación

Experience in E-commerce

Fluency in English and Spanish

Descripción del empleo

Special Operations Manager - Spain (f / m / d)

Madrid

The position

If you are excited about scaling a fast-growing startup, driving operational excellence, and managing strategic partnerships, this might be the right role for you!

We are looking for an experienced operations professional to strengthen our partner fulfillment operations in Madrid.

• If you are excited about the opportunity to shape Hive as a company and disrupt an industry, apply!
• For our partner fulfillment center in Madrid, we are looking for a team member who wants to join the Operations Team:
• You will act as a liaison between Hive's HQ in Berlin and the local operations at our partner's fulfillment center in Madrid (Spain).
• You are key to scaling Hive partner operations while ensuring seamless operations and continuously improving workflows and identifying opportunities for optimization.
• You will train the team on our Hive fulfillment processes and new product features when they get rolled out.
• You will represent Hive towards our merchants and, together with onboarding management, launch new merchants.
• You will support the partner fulfillment team in our Spanish FC on a daily basis to solve problems and perform special fulfillment tasks.

Your profile

We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• You are an excellent relationship builder, both with internal and external stakeholders.
• You are an all-rounder who feels comfortable juggling different priorities and deadlines.
• You go the extra mile to propose process & product improvements to make our partner operations as smooth as possible.
• You are able to perform tasks independently.
• You are a great communicator and fluent in English and Spanish.
• You have a great feeling for SLAs and understand number-driven operations.
• You have experience in e-commerce fulfillment processes (B2C and B2B), preferably from a large marketplace operator.
• You are eligible to work in Spain.

Our offering

• Be part of the Hive.

You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan, DHL before. We believe in a culture of trust, collaboration, empowerment, and constructive feedback in a positive and inspiring work atmosphere.

• Make an impact.

Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us.

• You will be valued.

We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference.

Benefit from 30 vacation days annually, with the opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget.

We provide the operating system, Apple hardware, and additional tech equipment you need to do your best work—screens, gadgets, and more.

• There's more! Enjoy free drinks and snacks in our offices in Berlin, Paris, Milan, Madrid, and London and join regular team events such as offsites.

About us

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platforms, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam, backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.