Spanish speaking Customer Support Specialist - Digital Advertising

TP; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

Join a dynamic team at a leading digital advertising company in Barcelona as a Customer Support Specialist. This role involves ensuring compliance, providing customer support, and facilitating onboarding for businesses. Candidates should have strong Spanish and English communication skills and a background in customer service.

Servicios

Referral program with rewards up to €2,000

Intensive sales training and ongoing professional development

Career growth opportunities

Formación

• Native level of Spanish proficiency and fluency in English.
• Experience in call centers and customer-facing roles.
• Ability to work independently under minimal supervision.

Responsabilidades

• Processing licence and insurance submissions for compliance.
• Providing reactive support via phone and email.
• Reviewing live provider quality results.
• Supporting onboarding and advising businesses.

Conocimientos

Attention to detail

Communication

Organizational skills

Educación

Bachelor's degree in Business

Herramientas

Google Docs

Microsoft Word

Microsoft Excel

Descripción del empleo

Spanish speaking Customer Support Specialist - Digital Advertising

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Your responsibilities include :

• Processing licence, insurance, and business registration submissions to ensure compliance with quality guidelines for reviews and recertifications.
• Providing reactive support via phone and email to live advertisers.
• Examining reviews for guideline compliance, publishing or denying them, evaluating escalated photo submissions requiring language-specific support, and processing Google Guarantee claims.
• Reviewing live provider quality results and collaborating with partners to improve performance.
• Supporting provider retention by working with providers to improve lead results and managing at-risk and churn reporting.
• Preparing and setting clear expectations with businesses during onboarding and go-live processes.
• Developing a deep understanding of onboarding requirements across different regions.
• Working closely with businesses to gather and submit necessary information for onboarding.
• Advising and supporting businesses on verification requirements to facilitate their onboarding.
• Supporting ad-hoc operational tasks as needed.
• Working effectively in a fast-paced, evolving workplace.

Requirements :

• Native level of Spanish proficiency.
• Fluent in speaking and writing English.
• Experience in fast-paced, scaled operations environments.
• Experience in a call center and customer-facing roles.
• High attention to detail and strong organizational skills.
• Excellent written and spoken communication skills.
• Ability to deliver high-quality work under strict deadlines.
• Proficiency in Google Docs, Sheets, and / or Microsoft Word, Excel.
• Ability to work independently with minimal supervision.

Nice to have :

• Bachelor's degree in Business.
• Over 2 years of experience in related fields such as legal, trust & safety, vetting.
• Experience with local legislation or government entities.
• Familiarity with home services like plumbing, locksmiths, electrical, etc.

Benefits include :

• Full-time position (39 hours / week).
• Salary : €18,978.62 gross / year + up to €1,000 bonus.
• Referral program with rewards up to €2,000.
• Intensive sales training and ongoing professional development.
• Career growth opportunities within the project.
• Continuous training, certifications, and contests.
• Work with the world's largest contact center provider in a vibrant, social environment located near the sea in Barcelona.

Diversity, Equity & Inclusion

TP embraces diversity and does not discriminate based on gender, race, religion, age, disability, or other differences.

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