Spanish Speaking Customer Service Advisor (Portugal / Lisbon)

Elikya Recruitment; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

An innovative company specializing in mobile and electronic payments is seeking a Spanish-speaking Customer Service Advisor to join their team in Lisbon, Portugal. This exciting role involves helping customers manage their finances through an application, providing support via phone and email. The company offers a comprehensive relocation package including accommodation, training, and private medical insurance. If you're proactive, friendly, and ready to make a difference in customer service, this is the perfect opportunity for you!

Servicios

Accommodation provided

Assistance with social security

Performance bonuses

Meal allowance

Ongoing training

Private medical insurance

22 days of paid vacation

Public holidays

Formación

• Fluent in Spanish (C2) and at least B2 level in English.
• Strong customer service skills and ability to multi-task.

Responsabilidades

• Serve as the first point of contact for customer inquiries via phone and email.
• Identify customer needs and provide assistance.

Conocimientos

Customer Service

Multi-tasking

Spanish (Native/C2)

English (B2)

Educación

European passport or identity card

Descripción del empleo

Spanish Speaking Customer Service Advisor | Move to Portugal

We all use credit cards nowadays. Have you ever wondered how a little plastic card in your wallet magically makes payments happen? It is time to step in and discover how things work for the inside.

Become a customer service expert representing an innovative brand new company specialised in the mobile and electronic payment in Lisbon, Portugal. Its goal is to make financial transactions easier and safer for everyone.

We’re looking for a friendly and proactive person to help people manage their money through the application.

Relocation package:

• Accommodation provided
• Assistance in obtaining your Portuguese social security number and opening a bank account
• Performance bonuses
• Meal allowance (Food card)
• Full-time contract (40 hours per week / 8 hours per day / 2 days off)
• Ongoing training provided by the company
• Private medical insurance
• 22 days of paid vacation + public holidays
• Many other advantages

What will be asked to do?

• You will be the first point of contact for customers and will be asked to address their queries by phone and/or email.
• Identify customer needs.

Am I eligible?

• Hold a European passport or identity card
• Native Spanish / C2 level (spoken and written)
• The training will be given in English; you must have a minimum B2 level in English.
• Have the ability to multi-task as you will be speaking to clients/prospects via phone and emails.

What is the next step?

Apply now and get interviewed!