Spanish Speaking Customer Experts for Cloud Platform - Work In Athens, Greece

Mercier Consultancy MD; Spain; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

13th/14th salaries

Performance bonus

Cloud training

Health insurance

Relocation package

Greece transition support

More perks

Job summary

Mercier Consultancy Group seeks a Spanish-speaking Customer Expert to join our Athens team, supporting a global cloud platform for users across regions. You will assist via phone, email, and chat, ensuring high-quality service and documenting interactions in our CRM.

Fluency in Spanish, customer support experience, and an interest in cloud tech are essential. The role includes relocation support to Greece, a competitive salary, training, and performance bonuses.

Qualifications

• Native or fluent Spanish is essential.
• EU passport is required.
• Experience in customer support or similar role.
• Interest in cloud-based systems.

Responsibilities

• Provide high-quality technical and functional support to Spanish-speaking clients via phone, email, and live chat.
• Troubleshoot cloud platform issues to ensure customer satisfaction.
• Maintain detailed documentation of all customer interactions in our CRM.
• Collaborate with international teams to optimize workflows in customer support.

Skills

Spanish fluency

Customer support

Tech-savvy

Job description

Spanish Speaking Customer Experts for Cloud Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the customer support services industry. We pride ourselves on delivering bespoke career solutions, helping professionals secure rewarding international roles through our extensive network of global partners.

Job Overview

We are currently seeking dedicated individuals to join our team in Athens for a Spanish Speaking Customer Experts for Cloud Platform position in Greece. This role is a fantastic opportunity to advance your career within the dynamic customer support services industry, offering a high-impact environment where you will support global users of cutting-edge cloud infrastructure.

Key Responsibilities

• Provide high-quality technical and functional support to Spanish-speaking clients via phone, email, and live chat
• Troubleshoot cloud platform issues with efficiency and precision to ensure excellent customer satisfaction
• Maintain detailed documentation of all customer interactions within our CRM systems
• Collaborate with international teams to optimize workflows within the customer support services sector
• Act as a brand ambassador, ensuring professional and empathetic communication at all times
• Participate in ongoing training to stay updated on the latest cloud technology features
• Contribute to team goals by meeting KPIs and service level agreements (SLAs)

Requirements

• Native or fluent Spanish (spoken and written) is essential for this role
• Valid EU passport (mandatory)
• Excellent communication skills and a passion for technology and cloud-based systems
• Professional experience in customer support services or a similar client-facing role
• Strong problem-solving abilities and a commitment to professional growth in Greece

Benefits

What We Offer

• Competitive Monthly Salary
• Two extra salaries per year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Training on cloud systems
• Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel)
• Support for your successful transition to jobs in Greece
• And Much More..

Life in Greece

Living in Greece offers an unparalleled quality of life, where ancient history meets a vibrant, modern Mediterranean lifestyle. By pursuing one of our Spanish-speaking jobs, you will enjoy breathtaking weather, golden beaches, and a rich cultural heritage that makes Greece a top destination for international professionals. Greece truly provides the perfect backdrop for balancing a thriving career with a joyful personal life.

The relocation process to Greece is designed to be seamless, ensuring you can focus on enjoying the world-renowned cuisine and welcoming local community from day one. Whether you are looking to explore historic monuments or relax in a café by the Aegean Sea, choosing a career in Greece ensures a life-changing experience. Join the community of expats thriving in this beautiful country and discover why so many professionals choose Greece as their next home.