Spanish Speaking Customer Service Agent - Work In Athens, Greece

Mercier Consultancy Group; España; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Health Insurance

Relocation package

Training provided

13th/14th salary

Monthly performance bonus

Job summary

Mercier Consultancy Group seeks a Spanish Speaking Customer Service Agent to join our client’s team in Athens, Greece. You will provide high-quality support via phone, email, and chat, delivering service in Spanish.

This onsite role offers relocation assistance, fully paid training, health insurance, and potential performance bonuses. Collaborate with international colleagues to ensure satisfaction and precise CRM documentation.

Qualifications

• Native or fluent Spanish (spoken and written).
• Strong communication and interpersonal skills for customer support.
• Ability to work onsite in Athens, Greece.
• EU passport or eligibility to work in the EU.

Responsibilities

• Provide high-quality technical or general support via phone, email, and chat.
• Resolve inquiries to ensure customer satisfaction and high service standards.
• Represent the client brand professionally in all interactions.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with international colleagues to improve service workflows.

Skills

Spanish fluency

Customer service

Communication skills

Interpersonal skills

Tools

CRM system

Job description

Spanish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke staffing solutions that empower professionals to build meaningful international careers while representing global industry leaders.

Job Overview

We are currently seeking dedicated professionals to join our client’s team in Athens for a Spanish Speaking Customer Service Agent position in Greece. This role is a unique opportunity to grow within the thriving customer support services industry, offering a perfect blend of professional development, competitive compensation, and the vibrant Mediterranean lifestyle.

Key Responsibilities

• Provide high-quality technical or general support to customers via phone, email, and chat.
• Ensure customer satisfaction by resolving inquiries efficiently and maintaining high service standards.
• Represent the client brand professionally in all interactions within the customer support services sector.
• Maintain accurate records of customer interactions and service documentation in the CRM system.
• Collaborate with international team members to share insights and improve service workflows.
• Identify opportunities to provide value-added services during customer interactions.
• Stay updated on product or service knowledge to provide precise and helpful information to end-users.
• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Strong communication and interpersonal skills suited for the customer support services industry.
• Ability to work effectively in an on-site office environment in Athens.
• Comfortable navigating digital tools and customer relationship management software.
• A proactive attitude and a desire to excel in a fast-paced professional setting.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary bonus).
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Relocation support and a warm welcome to your new life in Greece.
• And Much More…

Life in Greece

Embracing jobs in Greece offers an unparalleled quality of life, where ancient history meets a modern, vibrant social culture. As you settle into your Spanish Speaking Customer Service Agent position in Greece, you will enjoy a Mediterranean climate with over 300 days of sunshine, stunning coastal vistas, and a welcoming local community that makes relocating to Greece a truly life-changing experience.

Beyond the office, life in Greece provides world-class culinary experiences and an affordable cost of living compared to many other European capitals. Joining our team in Greece means joining a network of international professionals exploring the islands, ruins, and the bustling rhythm of Athens. Discover why so many people are choosing Greece as their new professional home base.