Spain Pitboss

digitainsoftware; Alcobendas; Presencial; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Dynamic environment

Career growth

Training & development

Supportive team culture

Descripción de la vacante

Imagine Live in Madrid seeks an experienced Pit Boss to oversee live gaming operations in our Madrid studio. This shift-based role ensures game integrity, operational excellence, and a high-quality player experience in a fast-paced environment.

You will supervise live table operations, monitor dealer performance, and coordinate with internal teams to ensure smooth daily operations. The role offers growth in a dynamic, international workplace and ongoing training.

Formación

• Experience in live gaming or casino operations.
• Strong decision-making and ability to work under pressure.
• Excellent attention to detail and integrity.
• Strong communication and organizational skills.

Responsabilidades

• Supervise live table operations and ensure compliance with procedures.
• Monitor dealer performance and provide real-time feedback.
• Escalate operational issues during shifts.
• Ensure fair play and report irregularities.
• Handle live chat interactions related to complaints and disputes.
• Coordinate with internal teams and partners for smooth operations.
• Prepare reports and communicate insights to management.

Conocimientos

Fluent English

Fluent Spanish

Portuguese (optional)

Descripción del empleo

Imagine Live is looking for an experienced Pit Boss to oversee live gaming operations in our Madrid studio.
This role is key to ensuring game integrity, operational excellence, and a high-quality player experience in a fast-paced environment.

The position is shift-based.

Responsibilities

• Supervise live table operations and ensure full compliance with gaming procedures and standards
• Monitor dealer performance and provide real-time feedback and support
• Act as the main point of escalation for operational issues during the shift
• Ensure fair play and monitor player behavior, reporting any irregularities
• Handle live chat interactions related to complaints, disputes, or responsible gaming concerns
• Coordinate with internal teams and partners to ensure smooth daily operations
• Prepare reports and communicate key insights to management

Qualifications

• Fluency in English and Spanish (Portuguese is a plus)
• Previous experience in live gaming, casino operations, or similar environments is highly desirable
• Strong decision-making skills and ability to work under pressure
• Excellent attention to detail and integrity
• Strong communication and organizational skills
• Flexibility to work shifts

What we offer

• Competitive salary

• Dynamic and international work environment
• Career growth opportunities
• Ongoing training and development
• Supportive team culture