Live Casino Operations Lead — Madrid

Digitain LLC; Alcobendas; Presencial; EUR 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Dynamic and international work环境

Career growth opportunities

Ongoing training and development

Supportive team culture

Descripción de la vacante

Imagine Live in Madrid is seeking an experienced Pit Boss to oversee live gaming operations in our Madrid studio. The role focuses on game integrity, operational excellence, and delivering a high-quality player experience in a fast-paced environment.

The position is shift-based, offering dynamic teamwork in an international setting. You will supervise table games, monitor dealers, handle escalations, and contribute to continuous training and reporting to management.

Formación

• Fluency in English and Spanish; Portuguese a plus.
• Experience in live gaming or casino operations preferred.
• Strong decision-making and ability to work under pressure.
• Excellent attention to detail and integrity.
• Strong communication and organizational skills.
• Shift flexibility and reliability.

Responsabilidades

• Supervise live table operations and ensure compliance with gaming procedures.
• Monitor dealer performance and provide real-time feedback.
• Act as escalation point for operational issues during shifts.
• Ensure fair play and monitor player behavior, reporting irregularities.
• Handle live chat related to complaints, disputes, or responsible gaming concerns.
• Coordinate with internal teams and partners to ensure smooth daily operations.
• Prepare reports and communicate key insights to management.

Conocimientos

English & Spanish fluency

Communication

Organizational skills

Under pressure

Descripción del empleo

Imagine Live in Madrid is seeking an experienced Pit Boss to oversee live gaming operations in our Madrid studio. The role focuses on game integrity, operational excellence, and delivering a high-quality player experience in a fast-paced environment.

The position is shift-based, offering dynamic teamwork in an international setting. You will supervise table games, monitor dealers, handle escalations, and contribute to continuous training and reporting to management.