Spain Pitboss

Digitain; Alcobendas; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Dynamic and international work环境

Career growth opportunities

Ongoing training and development

Supportive team culture

Job summary

Imagine Live in Madrid is seeking an experienced Pit Boss to oversee live gaming operations in our Madrid studio. The role focuses on game integrity, operational excellence, and delivering a high-quality player experience in a fast-paced environment.

The position is shift-based, offering dynamic teamwork in an international setting. You will supervise table games, monitor dealers, handle escalations, and contribute to continuous training and reporting to management.

Qualifications

• Fluency in English and Spanish; Portuguese a plus.
• Experience in live gaming or casino operations preferred.
• Strong decision-making and ability to work under pressure.
• Excellent attention to detail and integrity.
• Strong communication and organizational skills.
• Shift flexibility and reliability.

Responsibilities

• Supervise live table operations and ensure compliance with gaming procedures.
• Monitor dealer performance and provide real-time feedback.
• Act as escalation point for operational issues during shifts.
• Ensure fair play and monitor player behavior, reporting irregularities.
• Handle live chat related to complaints, disputes, or responsible gaming concerns.
• Coordinate with internal teams and partners to ensure smooth daily operations.
• Prepare reports and communicate key insights to management.

Skills

English & Spanish fluency

Communication

Organizational skills

Under pressure

Job description

Description

Imagine Live is looking for an experienced Pit Boss to oversee live gaming operations in our Madrid studio.
This role is key to ensuring game integrity, operational excellence, and a high-quality player experience in a fast-paced environment.

The position is shift-based.

Responsibilities

• Supervise live table operations and ensure full compliance with gaming procedures and standards
• Monitor dealer performance and provide real-time feedback and support
• Act as the main point of escalation for operational issues during the shift
• Ensure fair play and monitor player behavior, reporting any irregularities
• Handle live chat interactions related to complaints, disputes, or responsible gaming concerns
• Coordinate with internal teams and partners to ensure smooth daily operations
• Prepare reports and communicate key insights to management

Qualifications

• Fluency in English and Spanish (Portuguese is a plus)
• Previous experience in live gaming, casino operations, or similar environments is highly desirable
• Strong decision-making skills and ability to work under pressure
• Excellent attention to detail and integrity
• Strong communication and organizational skills
• Flexibility to work shifts

What we offer

• Competitive salary

• Dynamic and international work environment
• Career growth opportunities
• Ongoing training and development
• Supportive team culture