Spain - Patient Relations Coordinator

Massive Bio, Inc.; España; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

An innovative health-tech startup is seeking a Patient Relations Coordinator to join their dynamic team. This role is crucial as the first point of contact for cancer patients and caregivers, providing essential information and support. The ideal candidate will possess strong customer service skills, a background in healthcare, and the ability to communicate effectively in both English and Spanish. Working remotely from Spain, you will help facilitate patient enrollment and enhance their experience with the company's services. This position offers a unique opportunity to make a meaningful impact in the lives of cancer patients while being part of a passionate and dedicated team.

Formación

• 2+ years of customer service experience, preferably in healthcare.
• Excellent verbal and written English and native Spanish speaker.

Responsabilidades

• Provide information to cancer patients and caregivers about services.
• Collect feedback and support case managers in patient communications.

Conocimientos

Customer Service

Problem Solving

Communication Skills

Medical Terminology

Data Entry

Educación

BS / BA degree or equivalent experience

Herramientas

CRM Systems

Microsoft Office

Mobile Applications

Descripción del empleo

Massive Bio is a rapidly growing health-tech startup founded in 2015 to provide every cancer patient with access to clinical trials regardless of their location or financial stability. Our proprietary patient recruitment and enrollment enablement solution for oncology clinical trials solves every point of friction in traditional clinical trial enrollment.

Privately held and headquartered in Boca Raton, FL, our passionate changemaker team is looking for a Patient Relations Coordinator who will work from Spain remotely. As a key member of our team, the Patient Relations Coordinator is the first contact that cancer patients and caregivers in international markets will have with Massive Bio. The Patient Relations Coordinator must be able to talk with our clients in a positive, friendly, and respectful manner while offering hope and support.

Reporting to the Contact Center and Data Analytics Manager, you will:

1. Receive and make calls from cancer patients and caregivers to provide them with information on Massive Bio services and general oncology matters.
2. Place calls to cancer patients and caregivers to expedite enrollment in Massive Bio services.
3. Assist in signing up patients to Massive Bio services and communicate with office staff and case managers the status of each client.
4. Collect patients’ feedback from the calls and share with Massive Bio’s sales and marketing, product development, and delivery operations teams.
5. Support case managers to reach out and get updates from patients and caregivers when necessary.
6. Keep CRM systems current; follow up communication with patients; report results to internal leadership and team members.
7. Support case managers in organizing Meet & Greet meetings when necessary.
8. Support the Business Development Team to track physician patients directly.
9. Support the marketing team in doing or controlling translations for local languages.

Candidate Profile:

1. BS / BA degree or equivalent experience.
2. 2+ years of customer service sales, preferably healthcare-based (e.g., home health equipment, individual health insurance plans) to consumers.
3. Familiarity with medical terminology and the health care system.
4. Excellent verbal and written English communication skills.
5. Ability to rapidly solve problems while talking with patients and caregivers.
6. Native level of speaking Spanish and being local in Spain.
7. Intermediate-level data entry skills.
8. Intermediate software skills utilizing mobile device applications, e-mail, and Microsoft.